Information Technology Support Specialist

Global Talent Executive (APAC | EMEA | LATAM | CANLATAM) | Recruitment for US Clients & Indian MNCs | Expert in Talent Sourcing & Recruiting Job Description Position: EUC L2 Support About the Company As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description. About the Role As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description. Responsibilities Provide technical support as point of contact for IT for the site. End-user desktop, laptops, office IT with smart hand support for network and servers. Installation support for various software on end user systems and servers when required. New users onboarding preparing IT assets and tools. Offboarding support, collecting IT assets and sanitising IT assets and keep in stock. Executive / VIP support. Coordination and remote hand support to backend team for Network & server smart hand support. IP phone, Video conference support, Level 1 Multifunction Printers support. Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications. Supporting network devices such as switches, routers, Wireless Aps with the help of backend team. Handing tickets on ServiceNow or similar ticketing system. Troubleshooting VPN. Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint. Troubleshooting MS Windows 10. Troubleshooting MS Office 365 issues for end-users. Office IT Asset Management. Coordinate external vendors when engaged for support. Work independently and coordinate inhouse IT projects. Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use. Should provide technical guidance to Site Tech, prioritisation on workload and resource capacity planning. Should be leading the project support team. Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Co-ordination. Required Skills In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access. Knowledge & experience with ServiceNow or similar ticketing system. Expertise in Active Directory. Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS. Self-disciplined and highly motivated. Should be able to prioritise workload based on SLA’s and user impact. Seniority level Associate Employment type Part-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr