Business Analyst, Support, Capital Markets

Division OverviewCustomer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.Team and Role OverviewWe seek a Front Office Business Analyst to work in a customer-facing role, supporting the clients on Capital Market Solutions Application (Calypso). Your daily task is to address and resolve product issues related to the use maintenance and upgrade of the Calypso Application. You would also advise on the configuration and use of the Calypso Application and participate in the product enhancement request process. You work with customers, partners, and internal groups including engineering, quality assurance, product management, and customer delivery team. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets. It’s a great team of problem solvers spread across the globe, who are passionate about working in a highly dynamic, client-centric financial technology company.**Responsibilities**:Provide expert-level functional support efficiently resolving Calypso product integrity issues via Customer Support Portal, and phone, including replication and analysis of problems in mirrored Calypso support environmentWork collaboratively with case creators (customers, partners, and Customer Delivery team) to resolve product issues they reportedManage & communicate progress on escalated issues requiring product or development and engineering intervention to resolveConduct periodical meetings with clients to engage with them on an ongoing basis and keep them updated on various developments concerning them while trying to identify any concerns they haveValidate and test all resolutions prior to customer delivery and follow up to ensure customer satisfactionUse front office tools, remote access tools, etc. as needed to support customer’s use of products and validate issues, documenting issues in bug reporting or CRM systemsContribute to the creation of new tools or processes which improve customer satisfaction or product support effectiveness and efficiencyIdentify situations where Customer Delivery engagement or additional implementation services may be warrantedMentor new Product Support team membersWork on special projects as may be assigned, from time to timeSkills And RequirementsBachelor's or master’s degree in business / Finance field or equivalentA solid understanding of financial products in general with a specific focus on any two or more asset classes viz. interest rate derivatives, fixed income securities, FX cash & derivatives, etc., and an understanding of financial market data viz. Market Quotes, Curve Construction, Volatility Surfaces, etc.Business Analysis Skills with solid Mathematical and Analytical BackgroundUnderstanding of one or more aspects of Trading and Trade Processing: trade capture and pricing based on linear and non-linear models, trade workflow, cash flows, sensitivity and other risk analyses, settlements, position managementAbility to work with mínimal supervision, be a fast learner, self-motivated, team player and collaborator with strong problem-solving skillsProfessional working proficiency in English and Spanish is a mustAt least 3 years of relevant, operational experience within the banking/financial industryExperience working in a Software company and knowledge of Object-Oriented Programming is a plusCFA, FRM, technical self-sufficiency in SQL, and Java will be an added advantageMore About Us**Our Office**:Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options. Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.**Why Apply**:Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? I