Customer Service

hace 2 semanas

Cuautitlán Izcalli, México Dawn Foods A tiempo completo

**Job Title**:Customer Service & Export Coordinator**:- Facility: Mexico City HQ- Location: Cuautitlan Izcalli, Estado de Mexico, Mexico- Workplace Type: HybridDawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.**Nombre de la posición**:Customer Service & Export Coordinator**Objetivo de la posición**:Gestionar las solicitudes de clientes de la región, actuando como enlace entre el área de operaciones de Norteamérica y el equipo comercial, asegurando la ejecución puntual y adecuada de los embarques.Contribuir al cumplimiento de los objetivos estratégicos del negocio mediante la planificación, ejecución y evaluación de las actividades del área de Customer Service.**Principales responsabilidades**:- Garantizar la correcta y oportuna administración de órdenes de compra.- Facilitar la comunicación efectiva entre el equipo de operaciones en Norteamérica y el equipo comercial.- Evaluar procesos actuales y proponer mejoras tanto para el área comercial como para operaciones en Norteamérica.- Identificar y gestionar riesgos operativos asociados a la logística internacional.- Colaborar en la gestión estratégica del negocio para asegurar la alineación con los objetivos corporativos.- Cumplir con las métricas del área (KPI, tiempos de resolución de casos, desempeño en ejecución de órdenes, reportes OTIF, entre otros).**Educación y experiência**:- Licenciatura en Comercio Internacional, Negocios Internacionales, Relaciones Internacionales o carrera afín.- Mínimo 5 años de experiência en servicio al cliente, ventas internas y logística internacional.**Idiomas y sistemas operativos**:- Manejo de SAP.- Manejo de Microsoft Office.- Inglés conversacional de negocios, indispensable.**Habilidades**:- Vocación de servicio y orientación al cliente.- Comunicación clara, efectiva y asertiva.- Atención a los detalles.- Trabajo colaborativo y en equipo.- Desarrollo de un fuerte sentido de urgencia para la gestión eficiente de tareas.An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.**Requisition ID**:37149An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.- Date: Aug 7, 2025

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