Experience Operations Manager

**Position**: Experience Operations Manager**We’re seeking a strategic and hands-on Experience Operations Manager to lead our Experience Operations pillar - anchoring web content editing, content strategy & governance, and SEO across our digital ecosystem. This role is critical in shaping the digital experience for our customers by ensuring content is clear, optimized, consistent, and aligned to business goals and user needs.As a key member of the Experience Strategy & Design (XSD) team, you’ll work closely with UX, CX, and Experience Communications leaders to create a seamless and impactful digital journey for our users.**Key Responsibilities**:**Leadership & Strategy**- Lead and develop a high-performing team of content editors, content strategists, and SEO specialists- Set the vision and roadmap for experience operations, ensuring it aligns with enterprise goals and digital transformation efforts- Champion content and SEO best practices across the organization, establishing governance frameworks and operating models to support scale.**Content Strategy & Governance**- Define and implement enterprise content strategy standards, frameworks, and taxonomies- Drive strategic content planning and execution in collaboration with product, marketing, and UX- Oversee content governance, quality control processes, and audit mechanisms to ensure relevance, accuracy, and brand alignment.**Web Content Operations**- Manage day-to-day digital content workflows including web content publishing, content migrations, and updates in the CMS- Establish scalable processes for intake, prioritization, editing, and publishing across a large, distributed content environment- Collaborate with internal stakeholders to ensure web content meets accessibility, compliance, and editorial standards**SEO Optimization**- Oversee the execution of technical and on-page SEO strategies to improve site visibility, search rankings, and organic traffic- Monitor performance using analytics tools (e.g. BrightEdge, Google Search Console or similar) and translate insights into actionable improvements- Partner with UX and product teams to embed SEO into the design and development process**What we are looking for**:- 8+ years of experience in digital content strategy, web publishing operations, and/or SEO, with at least 3 years in a team leadership role- Proven success managing cross-functional content and SEO initiatives in a complex B2B or enterprise digital environment- Deep familiarity with enterprise content management systems (preferably Adobe AEM), SEO tools, and governance frameworks- Strong understanding of digital customer journeys and how content supports acquisition, engagement, and conversion- Experience collaborating across product, marketing, and technical teams- Excellent project management and communication skills**Who You Are**:- A strategic thinker with strong operational discipline and attention to detail- A natural collaborator who enjoys connecting dots across teams and functions- A customer-first leader who advocates for clear, helpful, and relevant digital experiences- Comfortable working in a fast-paced, matrixed organization undergoing transformation- Curious, proactive, and committed to continuous improvement**Work Arrangement**:- Hybrid: 3 days in office/2 days work from home**What's In It For You**:At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.- 30 days of Christmas bonus- 40% vacation premium- 12 vacation days plus 2 floating days, sick days and holidays- Vision and Dental Assistance- Life Insurance- Healthcare Insurance- 10% Food/Pantry Vouchers- Restaurant Vouchers- 13% Savings Fund- Access to Arrow’s Employee Discount Program- Growth Opportunities, and moreLI-HN1**Annual Hiring Range/Hourly Rate**:$60,000.00 - $80,000.00 MXN Monthly**Location**: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)**Time Type**: Full time**Job Category**: Business Support