Customer Service Support Representative

**Job ID**- **Posted since**- 14-Oct-2025**Organization**- Smart Infrastructure**Field of work**- SCM-Procurement / Supply Chain Logistics**Company**- Siemens, S.A. de C.V.**Experience level**- Mid-level Professional**Job type**- Full-time**Work mode**- Hybrid (Remote/Office)**Employment type**- Permanent**Any Siemens location in**- Jalisco - Mexico- Change the future with usWe are looking for dedicated and talented professionals who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world. Included in the scope of this role:Providing long-term resolution to our customers, often through creative problem solving and collaboration across various functions throughout Siemens.Managing incoming Salesforce mailboxes/queues and providing timely, professional responses.Executing SAP daily transactions which include orders, returns, credits, specials,, debits, and quotes.Possessing team-centric and customer-centric attitudeKey Responsibilities:Ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.This includes constant collaboration with Sales organization.Execution of all transactions with accuracy and speed as per KPI definitions and requirementsManage urgent orders and back-order reportProvide user support on Siemens online catalog and ordering platform.Monitor and Expedite OrdersSupport the personalized service model by building relationship with assigned zones, territory managers and customer base.Research issues and questions using available information and resources, while able to work cross-functionally for sake of process improvement and problem resolution.Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.Including but not limited to customer contact information, support provided, product detail, and resolution.Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution.Monitor and support On-Line Real Time Chat requests.Ability to support ad-hoc customer support-related tasks not listed above.Education, Knowledge, Skills, and Abilities:- Associates degree in related discipline is preferred.- 2+ years of practical Customer Support experience- Strong verbal and written communication skills: fluent English required both verbal and written.- SAP experience strongly desired- Salesforce experience strongly desired- Working knowledge of Microsoft Office- High level of accuracy and attention to detail- Demonstrated ability to address customer inquiries/escalations- Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.- High Level of professionalism and excellent customer service skills.- Must be a self-starter and work independently of immediate supervision.Equal Employment Opportunity Statement- ID de trabajo - Número de vacantes 3- Tipo de solicitud Profesional- Tipo de contrato Indefinido- ¿El puesto es a jornada completa o media jornada? Jornada completa- Addition/Replacement? Replacement- Nível del puesto Mexico - PL 09- Organisation category SIE- Nível de experiência Profesional Experimentado- Ubicación de Siemens ZAP N- País / Región México- Estado/Provincia/Región Jalisco- Ciudad Zapopan- Código postal 45010- Location display for portals México, Jalisco, Zapopan- Organización Smart Infrastructure- Business Unit Supply Chain - Logistics- SOM Code SI LOG NA RCC CSC-MX B PRO- Entidad legal Siemens, S.A. de C.V.- Centro de coste - GRIP Job Code PL-CH-DELIV-PR09- Familia del puesto SCM-Procurement / Supply Chain Logistics- Subfamilia del puesto Supply Chain / Logistics- GRIP Position Type Professional & Expert- GRIP Position Order Management Deliver Professional- Digital Job Categorization No- Function Type Individual Contributor- Categoría del importe por recomendación de empleado Bajo- Descripción externa del puesto- Change the future with usWe are looking for dedicated and talented professionals who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world. Included in the scope of this role:- Providing long-term resolution to our customers, often through creative problem solving and collaboration across various functions throughout Siemens.- Managing i