Sutherland Global | Sr. Manager

hace 3 semanas


distrito federal, México Sutherland Global A tiempo completo
Company Description:

The Senior Talent Attraction Manager is a strategic leadership role responsible for overseeing and optimizing the talent attraction process for Sutherland Global in Jamaica and Mexico . This position will lead the development and execution of innovative recruitment strategies to address the challenges of a competitive labor market and ensure the company attracts and retains top-tier talent. The Senior Talent Attraction Manager will play a crucial role in fostering a positive candidate experience, strengthening employer branding, and driving diversity and inclusion initiatives within the recruitment process.

Job Description:

Key Responsibilities :

Strategic Leadership :

  • Develop and implement comprehensive talent attraction strategies aligned with the company's overall business objectives and growth plans.
  • Proactively identify and address talent attraction challenges specific to the Jamaican labor market.
  • Provide guidance and expertise on talent attraction best practices to HR colleagues and hiring managers.
  • Stay abreast of industry trends, emerging technologies, and innovative recruitment methodologies.

Team Management & Cross-Cultural Collaboration :

  • Lead, mentor, and inspire a high-performing talent attraction team.
  • Foster a collaborative and inclusive team environment that promotes knowledge sharing and best practice adoption.
  • Effectively navigate cross-cultural communication and collaboration with the Director in Colombia, ensuring alignment and seamless execution of talent attraction strategies.

Recruitment Operations :

  • Collaborate with the Talent Acquisition – Recruiting Team on the entire recruitment cycle, from requisition approval to onboarding, ensuring a positive candidate experience.
  • Manage and optimize the use of applicant tracking systems (ATS) and other recruitment technologies to streamline processes and enhance efficiency.
  • Develop and maintain strong relationships with external partners, including recruitment agencies, job boards, schools, universities, and industry networks.

Employer Branding & Marketing :

  • Champion and enhance Sutherland Global's employer brand in Jamaica to attract top talent.
  • Oversee the creation and execution of recruitment marketing campaigns across various channels (e.g., social media, job boards, university partnerships).
  • Manage the company's online presence and ensure consistent messaging that reflects the company's values and culture.

Data Analytics & Reporting :

  • Utilize data-driven approaches to measure the effectiveness of talent attraction campaigns and identify areas for improvement.
  • Track key recruitment metrics (e.g., time-to-fill, cost-per-hire, candidate satisfaction) and provide regular reports to senior management.
  • Analyze data to identify trends, anticipate future talent needs, and proactively address potential talent shortages.

Diversity & Inclusion :

  • Develop and implement strategies to promote diversity and inclusion throughout the recruitment process.
  • Ensure compliance with all applicable equal employment opportunity legislation.
Qualifications:

Qualifications:

  • Bachelor's degree in Human Resources, Marketing, Business Administration, or a related field.
  • A minimum of 15 years of progressive experience in talent attraction or recruitment, with at least 5 years in a leadership role.
  • Proven experience in developing and executing successful talent attraction strategies in a competitive labor market.
  • Strong understanding of the Jamaican labor market dynamics and talent landscape.
  • Excellent communication, interpersonal, and cross-cultural collaboration skills.
  • Experience working with applicant tracking systems (ATS) and other HR technologies.
  • Data-driven mindset with the ability to analyze data and make informed decisions.
  • Passion for fostering a positive candidate experience and building a strong employer brand.

Preferred Qualifications:

  • Experience working in the BPO industry.
  • Experience managing remote teams.
  • Familiarity with Jamaican labor laws and regulations.

Key Performance Indicators (KPIs):

  • Time-to-fill open positions
  • Quality of hire
  • Candidate satisfaction
  • Cost-per-hire
  • Employee referral program participation rate
  • Retention rates of new hires

Compensation and Benefits:

  • Competitive salary and benefits package commensurate with experience and qualifications.
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