Head of Retail Customer Support Operations

hace 3 semanas

distrito federal, México Uber A tiempo completo

Head of Retail Customer Support Operations - LATAM Location: Mexico City, Mexico About the Role The GL Latam Head will manage all Greenlight facilities across Latin America. Having the GL Managers and their teams under his responsibility, managing from operational metrics to financial results. Engaging with local teams, CommOps peers and making sure that all possible efficiencies are in place. What You’ll Do During their first 6 months, the successful candidate will set a strategy for the market to ensure a fantastic customer experience at each of your sites. Ensure that their team of GL Managers are meeting their operational, leadership and project goals, leveraging their unique skills to the fullest, and support the Operations team to continue to grow the business in each of your cities. One particular challenge will be refining an organization and the GL footprint that will support team and business changes for the next year. Basic Qualifications 8+ years of experience in people management, inside Retail, Service or Customer Support operations. Team management in a fast-paced environment (manufacturing, sales), with a strong ability to guide teams through growth, change, and cultural transformation. Stakeholder Management: Highly skilled in influencing and aligning cross-functional teams, including those outside direct reporting lines. Strong ability to navigate organizational dynamics to build consensus and drive shared goals. Experience driving operational efficiencies that lead to continuous optimization (team reduction, improving processes, closing facilities). Experience making data-driven decisions: Advanced analytical skills with the ability to interpret customer insights, NPS/CSAT metrics, and behavioral data to define strategies. Fluency in Spanish and English, with the ability to engage in strategic business discussions in both languages. International Team Management: Experience working in or leading teams across different cultures, time zones, and business contexts. Sensitivity to cultural nuances and the ability to adapt communication and leadership style accordingly. Preferred Qualifications Global or Cross-Cultural Team Management: Experience working in or leading teams across different cultures, time zones, and business contexts. Sensitivity to cultural nuances and the ability to adapt communication and leadership style accordingly. Agile Program Management: Solid understanding of Agile principles and experience working within Agile or hybrid environments. Comfortable collaborating with Product and Engineering teams using frameworks like Scrum or SAFe. Proficiency in Portuguese is considered a strong advantage. Seniority Level Director Employment Type Full-time Job Function Sales and Business Development Industries Internet Marketplace Platforms Referrals increase your chances of interviewing at Uber by 2x #J-18808-Ljbffr

  • Head of Operations

    hace 3 semanas

    distrito federal, México OnHires A tiempo completo

    About the Company Founded in 2016 by its CEO the client is a top 23 global player in digital ad protection. They block malicious activity provide tracking and insights and optimize ad spend to ensure campaigns reach real users. Unlike competitors they are highly proactive with clients offering scalable solutions for businesses of all sizes and working...

  • Head of Sales

    hace 4 semanas

    distrito federal, México Aviva A tiempo completo

    Join to apply for the Head of Sales role at Aviva After raising USD 15 million in venture capital and building a network of 150+ nano-branches across Mexico, Aviva is seeking a Head of Sales to lead and develop a high-performing nationwide sales org. As Head of Sales, you will own a core pillar of Aviva’s go-to-market strategy. Our sales teams are the...

  • Head of Sales, Mexico

    hace 5 días

    distrito federal, México ON.com A tiempo completo

    A fast-growing sportswear brand seeks a Head of Sales Mexico to drive brand growth through key retail partnerships. The role involves establishing relationships, performance planning, and leading a team to achieve sales goals. The ideal candidate will have over 9 years of experience, a strong grasp of customer communities, and fluency in Spanish and English....

  • Head of Sales, Mexico

    hace 5 días

    distrito federal, México ON.com A tiempo completo

    We are excited to offer the Head of Sales Mexico position to an entrepreneurial new member of our diverse team. Together with the LatAm Sales team, you’ll be responsible for building the brand in the wholesale channel, partnering with our Key Accounts and Regional Retail partners. From dreaming the future over planning the next year, down to supporting the...

  • Head of Technical Support

    hace 1 día

    distrito federal, México Zebra Technologies A tiempo completo

    A leading technology company in Ciudad de México seeks a Technical Support Manager to lead a large team in resolving customer issues. The ideal candidate will have at least 12 years of experience, including 2 years in management. Responsibilities include managing escalations, implementing process improvements, and maintaining high customer service...

  • Head of Operations

    hace 6 días

    distrito federal, México Fever A tiempo completo

    Position Head of Operations Company We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment. With our proprietary, cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our...

  • Head of Revenue

    hace 4 semanas

    distrito federal, México Laborintos A tiempo completo

    Somos una startup de fulfillment ecommerce respaldada por capital de riesgo que está transformando la logística en América Latina. Operamos en México y Brasil, ofreciendo a los retailers un servicio de fulfillment más rápido que los tradicionales, con soluciones tecnológicas de punta como tracking ETA e inventario inteligente.Nuestro HQ está en...

  • Head of Operations Alternative Investments

    hace 4 semanas

    distrito federal, México Apex Group Ltd A tiempo completo

    The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

  • Head of Software Delivery

    hace 1 día

    distrito federal, México HSBC A tiempo completo

    A leading financial services organization in Mexico seeks an experienced Service Delivery Head. The role requires managing the end-to-end delivery of IT services, ensuring they meet business needs and customer expectations. Ideal candidates should have at least 12 years in production support or DevOps, strong stakeholder management, and communication skills....

  • Head of Controlling Region Latin America

    hace 3 semanas

    distrito federal, México Umdasch Group A tiempo completo

    The Head of Controlling Region Latin America is a senior finance professional responsible for overseeing the financial operations of the Mexican entity and providing leadership across all Latin American countries. This role covers financial planning budgeting forecasting reporting compliance customer credit management and internal controls throughout the...