Customer Inquiry Specialist

hace 5 días


Ciudad de México Celanese International Corporation A tiempo completo

Overview:Customer Communication & Inquiry Specialists provide best in class service to our internal & external customers with communication & project support to enable our commercial teams in supporting growth targets.**Responsibilities**:Key Activities, Accountabilities, and Results:- Non-technical customer inquiries- Customer Communication (Standby Statements, General Company Info, etc)- Regulatory requests - Trade Compliance, Product Stewardship- ISO certificates, Supplier Declarations- Technical Data Sheets/Safety Data Sheets- IMDS- Acting as a pre-sales team and qualifying leads that are handed over to the commercial team- Support Commercial with Specification Management Admin (i.e., PPAP, Bosch Norm - N2580)- Develop and maintain database for inquiries- Supports with Sustainability LCA documents- Maintains approved customers portals and approved customer questionnaires- E-Business automation requests- Responsible to prepare, track, and follow up on required customer communication in alignment with cross functional teams (i.e., Force Majeure, projects)Key Stakeholders & Deliverables:- Customers, Commercial - Internal & external customer inquiry management, Customer Communication, & Project support- Profit & Loss (P&L), Legal: Ensuring compliance and alignment of communication- PS, EHS, T&I: Ensuring aligned process and collaboration that meet customer (internal/external) requirementsQualifications:Critical Experiences:- Salesforce, Excel, PPT, Word, SharePoint- Customer interaction & communication- Remains calm under pressure- Experienced with preparing customer communications & project follow upCompetencies & Behaviors:- Strong communication skills- Proactive, strong service & solution orientation- Well organized- Customer focused- Prioritizing and follow up- Continuous Improvement and Learning mindset



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