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Customer Inquiry Specialist
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Overview:
Customer Communication & Inquiry Specialists provide best in class service to our internal & external customers with communication & project support to enable our commercial teams in supporting growth targets.
**Responsibilities**:
Key Activities, Accountabilities, and Results:
- Non-technical customer inquiries
- Customer Communication (Standby Statements, General Company Info, etc)
- Regulatory requests - Trade Compliance, Product Stewardship
- ISO certificates, Supplier Declarations
- Technical Data Sheets/Safety Data Sheets
- IMDS
- Acting as a pre-sales team and qualifying leads that are handed over to the commercial team
- Support Commercial with Specification Management Admin (i.e., PPAP, Bosch Norm - N2580)
- Develop and maintain database for inquiries
- Supports with Sustainability LCA documents
- Maintains approved customers portals and approved customer questionnaires
- E-Business automation requests
- Responsible to prepare, track, and follow up on required customer communication in alignment with cross functional teams (i.e., Force Majeure, projects)
Key Stakeholders & Deliverables:
- Customers, Commercial - Internal & external customer inquiry management, Customer Communication, & Project support
- Profit & Loss (P&L), Legal: Ensuring compliance and alignment of communication
- PS, EHS, T&I: Ensuring aligned process and collaboration that meet customer (internal/external) requirements
Qualifications:
Critical Experiences:
- Salesforce, Excel, PPT, Word, SharePoint
- Customer interaction & communication
- Remains calm under pressure
- Experienced with preparing customer communications & project follow up
Competencies & Behaviors:
- Strong communication skills
- Proactive, strong service & solution orientation
- Well organized
- Customer focused
- Prioritizing and follow up
- Continuous Improvement and Learning mindset
