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Collections Specialist Cdmx
hace 2 semanas
Seeking a bilingual Collection Specialist who are passionate, ambitious, and confident closers. Success requires a strong grasp of sales processes and exceptional relationship-building skills. We offer thorough training, support, and lucrative bonuses for your excellence.
Join the team at Genesis Management, where we’re more than just a financial services company—we’re a community of go-getters driven by passion and purpose Our values—DRIVEN, INNOVATIVE, RESILIENT, ENTHUSIASTIC, COMMITTED, and TEAMWORK—are the fuel that powers everything we do. At Mainspring, you’ll find an energetic, supportive environment that puts your growth front and center, sparks creativity through collaboration, and celebrates every win, big or small
If you’re ready to make a real impact and take your career to the next level, we’d love to see what you can bring to our team
**Benefits**:
- Salary: $19,161.30 MXN To $39,000 MXN gross per month.
- Unlimited performance bonus
- unlock limitless earnings with our bonus system linked to your performance
- Attendance bonus $2,000.00 MXN
- Grocery Vouchers 10% of Salary at permanent contract
- Paid Training
- Paid uniforms at permanent contract
- Development Opportunities to leadership roles
- Referral program up to $500
- Law Benefits starting from day 1
- Monday to Friday
- 8am-5pm CST (Open to work at least 1 Saturday per Month (4 hours))
**IMPORTANT**
- **If you are interested in this role, you _**MUST**_ _send a resume in English to be considered for this position.**_
**Summary of Position**
As a Recovery Specialist at Genesis Management LLC., you will play a pivotal role in maintaining trustful relationships while ensuring timely payments from clients. Your work will be instrumental in upholding company policies and adhering to local, state, and federal collections laws and regulations.
**Key Responsibilities**
- Conduct collection calls on past due accounts, using negotiation skills to find solutions for outstanding balances and providing repayment assistance via phone.
- Assist customers in establishing payment arrangements to resolve delinquent accounts, maintaining detailed collection notes.
- Ensure adherence to follow-up guidelines, utilizing collection queues and call-backs to prioritize calls. Accept and integrate feedback to improve your skill set and contribute to the team's development.
- Demonstrate high productivity through queue-based outbound calling and answering incoming calls regarding customer accounts.
- Use sound judgment and creativity to analyze customers' ability to pay and establish suitable payment plans.
- Maintain outstanding quality assurance results while upholding a positive attitude in our fun and challenging work environment.
- Exceed key performance metrics while adhering to all compliance regulations.
- Be flexible and ready to adapt to the changing needs of the business.
**Qualifications**
- 2-5 years of experience in call center collections.
- Working knowledge of the Fair Debt Collection Practices Act (FDCPA) preferred but not required.
- Excellent multitasking skills, enabling you to navigate multiple collection software programs while staying engaged with the customer.
- Possess professional and persuasive verbal, written, and negotiation skills, as well as proper phone etiquette.
- Proficient computer and typing skills with working knowledge of MS Office.
- Goal-oriented, tenacious, and a self-starter with a keen sense of urgency. Strong written and verbal communication skills with a sharp eye for detail.
- Ability to work in a fast-paced, high account volume, goal-oriented team.
- Demonstrated history of overcoming objections while finding resolutions that best fit the customer.
Pay: $19,161.00 - $39,000.00 per month
Work Location: In person
