Technical Application Specialist
hace 1 mes
The Job:
Based in our Support Centre, located in Monterrey, Mexico, our support organization is strongly customer-focused and comprised of highly skilled and well-motivated Support Analysts. Your primary job function is to provide Technical support via phone/email/fax.
What you will be doing:
- Respond to client calls in a professional manner, providing appropriate solutions and advice.
- Interact with clients in performing complex testing, support, and troubleshooting technical functions remotely.
- Ensuring Service Quality levels are maintained and adhered to.
- Ensuring all issues are handled in a timely manner.
- Reviewing outstanding issues, ensuring clients are kept informed of progress.
- Attending relevant Epicor product training courses, in-line with our internal certification scheme.
What you will likely bring:
- Excellent verbal communication skills.
- Service-oriented with ability to prioritize tasks in a stressful environment.
- Strong skills for analysis, troubleshooting, and problem-solving.
- Ability to work independently with minimal supervision.
- Willingness to learn and explore new technologies.
Qualifications:
- Fluent (written and spoken) in English.
- Degree in Finance/Accounting, IT/Systems, Manufacturing/Supply Chain-related fields (Industrial Engineering, Mechanical Engineering).
- Demonstrated expertise in meeting business needs with technology solutions.
- ERP knowledge highly advantageous.
- Minimum of three years related experience (preferred but not essential).
- Customer service experience will be valued.
Manufacturing/Supply Chain:
- Exposure to production environment, understands manufacturing concepts, terminology, processes, procedures, and operation will be valued.
- Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) will be preferred.
- Customer service experience will be valued.
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role—but your experience doesn’t match every qualification of the job description, that’s okay—consider applying regardless.
We are an equal-opportunity employer.
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