Inside Sales Representative

**Job Title: Inside Sales Representative****Mexico City****Introduction**:As an Inside Sales Representative, you will be responsible for soliciting and servicing short-term loans while guiding potential consumers through the underwriting process. You will verify information, obtain employment and earnings details, and ensure all steps align with qualifying criteria. This position is ideal for individuals with strong communication skills, a sales-driven mindset, and a commitment to delivering excellent customer service.**Responsibilities**:**Sales and Client Engagement**- Promote and sell financial services in alignment with company offerings.- Utilize active listening skills to build rapport, understand customer needs, and close sales.- Maintain outstanding customer service and demonstrate professionalism in all interactions.**Loan Processing and Underwriting Support**- Follow up on outstanding obligations and use work queues and callbacks to meet monthly goals.**Performance and Compliance**- Meet daily and monthly goals provided by Sales Managers and QA Managers, including KPIs such as call volume, attendance, lead handling, and funding targets.- Adhere to compliance regulations and company policies while maintaining high-quality assurance results.- Demonstrate a strong working knowledge of new business processes and compliance guidelines.**Administrative and Software Management**- Utilize internal software systems, including ADP, Outlook, Five9, Infinity, Chirp, and DecisionLogic.- Participate in training, mentoring, and coaching sessions with managers and quality assurance teams.- Support special projects and additional responsibilities as assigned.**Qualifications**- High school diploma or equivalent.- 1-3 years of sales experience in a call center or retail environment.- Strong phone and verbal communication skills with active listening and call control.- Excellent decision-making and problem-solving skills.- Strong MS Excel, MS Word, and Outlook skills.- Ability to close sales and deliver exceptional service.- Customer-focused with adaptability to different personality types.- Ability to maintain confidentiality regarding compliance-related materials.- Strong work ethic and a positive attitude.**Soft Skills**- Strong sales and customer service skills.- High attention to detail and strong organizational abilities.- Ability to handle multiple tasks with varying degrees of importance.- Open-minded and adaptable in a fast-paced environment.- Strong interpersonal skills with the ability to build relationships.**Technical Skills**- Proficiency in Microsoft Office (Excel, Word, Outlook).- Ability to navigate multiple software platforms efficiently.- Knowledge of sales and business communication tools.**Work Environment**- Noise level: Moderate (office equipment, telephones, conversations).**Physical requirements**:- Sitting for over 2/3 of the workday.- Frequent use of hands and fingers for typing and phone handling.- Occasional standing, walking, and lifting up to 10 lbs.- Ability to read and interpret documents on a computer screen.**Conclusion**:Becoming an Inside Sales Representative provides an opportunity to develop a career in financial services while working in a fast-paced, goal-oriented environment. Your skills in sales, customer service, and underwriting support will play a crucial role in helping consumers secure short-term loans efficiently and responsibly. If you are a motivated, detail-oriented professional with a passion for client engagement, we invite you to join our team.**Compensation and Employment Details**:- Monthly compensation: $19,100 MXN- Work schedule: Monday - Friday, 8 AM - 5 PM CST (adjusted to 7 AM - 4 PM during daylight savings)- Training and mentorship from experienced professionals in a collaborative environment.**We are excited about the possibility of you joining our team, helping to build those strong relationships, make a meaningful impact, and deliver exceptional service to our clients. If you're looking for a workplace that values personal and professional growth, collaboration, and excellence, this is the place for you