Senior Network Support Engineer

hace 1 semana


Guadalajara, México EPAM Systems A tiempo completo

We are seeking a motivated and experienced **Senior Network Support Engineer** to join our dynamic team.RESPONSIBILITIES- Maintain response and resolution speeds as per our Service Level Objectives (SLOs)- Achieve high customer satisfaction scores and adhere to quality standards in at least 90% of cases- Utilize troubleshooting tools and techniques to determine the root cause of queries and provide assessments- Document problem classes and preventative actions for retroactive analysis- Reactively file issue reports, contribute to documentation, and suggest code-level resolutions for product bugs- Assist engineers in driving complex bugs to resolution- Manage community forums and provide customer-specific architectural design solutions as required- Adhere to notification, escalation, and communication procedures regarding operational issues**REQUIREMENTS**:- 3+ years of experience in support projects and/or working in a 24x7 environment- Proficiency in Linux/Unix systems, understanding their constraints and functionalities- Expertise in networking, including TCP/IP troubleshooting, DNS, IP routing, and familiarity with packet capture/analysis tools such as tcpdump and wireshark- Familiarity with Docker, web server technologies, and troubleshooting web technologies- Proficiency in Kubernetes, container networking, Istio, and load balancers- Understanding of APIs, system design, web technologies including HTTP and Authentication- Skills in effectively communicating complex technical content and advice- Capability to work collaboratively as part of a global team- Background in systems architecture and infrastructure- Advanced English proficiency (B2+/C1)NICE TO HAVE- Competency in Unix command line- Flexibility to adapt to various web frameworks- Background in customer service and customer experienceWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more



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