Customer Service Ngls
hace 4 semanas
**Key Responsibilities**:- Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.- Answer incoming calls, handle questions about existing policies, and decide on the best course of action.- Be the first contact after a policy is sold, identify risks, and ask the right questions.- Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.- Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.- Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.- Handle most situations independently, resolve conflicts, and empathize with customers.- Provide feedback when training needs are identified.- Promote teamwork through reliability and group cohesion.- Suggest process improvements to leadership.**Education and Experience**- High School Diploma/ GED is a must (Diploma is required)- Call Center experience (preferred)- Insurance industry knowledge (preferred)**Minimum Skills and Competencies**:The following skills and abilities are required. Adjustments can be made for individuals with disabilities.- Fully Bilingual (English/Spanish)- Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.- Able to multitask and manage multiple systems daily.**Desired Skills**:- Previous experience in insurance customer service.For this position, we offer up to $ 24,000 MXN. monthly before taxes.Start date: April 23rd, 2025Last day to apply: April 10th, 2025Yesica Vazquez - Recruiter WhatsappPay: $24,000.00 per month**Education**:- High school or equivalent (required)**Experience**:- call center: 1 year (preferred)**Language**:- Inglés (required)- English (required)Work Location: In personExpected Start Date: 09/05/2025
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Customer Care
hace 3 semanas
Zona Urbana Río Tijuana, México Integon Service Co. A tiempo completo**About Integon**Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a _Great Place To Work_. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.At Integon, our customer support roles are central to our...
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Ngls Customer Care
hace 7 días
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements. Key...
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Customer Service
hace 3 semanas
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Customer Service Representative
hace 6 horas
Tijuana, México Integon Service Co. A tiempo completoJob Summary: This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may...
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Customer Care Supervisor/ngls
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**:Supervise delivery of loss drafts services within area of responsibility by delegating workload, monitoring direct reports, collaborating withteam management and supporting client relationships to guide delivery of effective services and support oversight of home repair compliancein the event of property loss.**Essential Duties and...
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Customer Service Representative
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoEXCLUSIVE TO TIJUANA AND ROSARITO RESIDENTSMUST BE FULLY BILINGUAL IN ENGLISH/SPANISHJoin Integon, a US insurance company with a Tijuana branch, offering diverse opportunities in customer service. We're proud to be a Great Place To Work since 2019, recognized as one of Mexico's best employers. Experience growth and a fantastic work environment.Weekly Pay:...
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Customer Service Representative
hace 7 horas
Tijuana, México Integon Service Co. A tiempo completoEXCLUSIVE TO TIJUANA AND ROSARITO RESIDENTS MUST BE FULLY BILINGUAL IN ENGLISH/SPANISH Join Integon, a US insurance company with a Tijuana branch, offering diverse opportunities in customer service. We're proud to be a Great Place To Work since 2019, recognized as one of Mexico's best employers. Experience growth and a fantastic work environment. Weekly...
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Customer Service Representative
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoCustomer Service Representative – Integon Join to apply for the Customer Service Representative – Integon role at Integon Service Co. Integon is a part of The Allstate Corporation, a leading insurance company. We support our affiliates by offering property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, and small...
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Customer Service Representative
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoCustomer Service Representative – Integon Join to apply for the Customer Service Representative – Integon role at Integon Service Co. Integon is a part of The Allstate Corporation, a leading insurance company. We support our affiliates by offering property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, and small...
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Customer Service Supervisor
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completoJob Summary: Demonstrates basic knowledge for managing all facets of assigned team. Manages critical performance indicators, and provides guidance and coaching to reach company targets. Observes day to day interactions between front line employees/customers, and develops specific coaching plans to help frontline employees exceed goals. Manages multiple...
