Customer Care
hace 2 semanas
**About Integon**Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a _Great Place To Work_. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.**Our Benefits**- Full paid during training- Nine days of Paid Time Off (PTO) in addition to regular vacations- Fully reported wages to IMSS and Infonavit- Weekly food vouchers of $316 MXN- Weekly Payment- Life and burial insurance- Parking On-site- Wellness Center On-site- Exclusive coffee shop on-site- Special discounts at establishments- Employee Referral Program- Monthly activities and celebrations**About the role**The Customer Service Representative (NGLS) handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company.**Key Responsibilities**:- Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.- Answer incoming calls, handle questions about existing policies, and decide on the best course of action.- Be the first contact after a policy is sold, identify risks, and ask the right questions.- Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.- Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.- Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.- Handle most situations independently, resolve conflicts, and empathize with customers.- Provide feedback when training needs are identified.- Promote teamwork through reliability and group cohesion.- Suggest process improvements to leadership.**Education and Experience**- High School Diploma/ GED- Call Center experience (preferred)- Insurance industry knowledge (preferred)**Minimum Skills and Competencies**:The following skills and abilities are required. Adjustments can be made for individuals with disabilities.- Fully Bilingual (English/Spanish)- Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.- Able to multitask and manage multiple systems daily.**Desired Skills**:- Previous experience in insurance customer service.For this position, we offer up to $ 24,000 MXN. monthly before taxes.- **Start date**:_March 7th, 2025- **Last day to apply**:_ February 21st,2025Tipo de puesto: Tiempo completoSueldo: $24,000.00 al mesEscolaridad:- Bachillerato terminado (Deseable)Experiência:- call center environment: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencialFecha límite para postularse: 21/02/2025
-
Customer Care Representative
hace 4 semanas
Tijuana, México Lingble A tiempo completo**Lingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops. We work with up-and-coming and well-established fashion brands in their domestic markets, as well as brands that sell exciting consumer goods in other industries that want to expand...
-
Customer Care Operations Specialist
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoThe Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoringrepresentatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievementof department quality and productivity standardsKey Responsibilities:Coach and develop customer...
-
Customer Care Team Lead
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary:The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standardsKey Responsibilities:- Coach and...
-
Customer Care Representative
hace 1 semana
Río Tijuana 3ra. Etapa, México North American Production Sharing A tiempo completoWe are seeking a dedicated and experienced **Bilingual Consumer Care Representative** to join our Consumer Care team. **Objective** This role involves providing exceptional support to our consumers, ensuring their inquiries and issues are resolved promptly and effectively **Key responsibilities** - **Issue Resolution**:Troubleshoot and resolve customer...
-
Customer Care Representative
hace 1 semana
Río Tijuana 3ra. Etapa, México North American Production Sharing A tiempo completoWe are seeking a dedicated and experienced **Bilingual Consumer Care Representative** to join our Consumer Care team.**Objective**This role involves providing exceptional support to our consumers, ensuring their inquiries and issues are resolved promptly and effectively**Key responsibilities**- **Issue Resolution**:Troubleshoot and resolve customer issues...
-
Customer Care Supervisor
hace 2 semanas
Tijuana, México DJO Global A tiempo completoResponsible for overseeing the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyzes operational processes, escalation procedures and performs training needs...
-
Customer Care Representative I Los Pinos
hace 1 semana
Tijuana, México North American Production Sharing A tiempo completoWe are seeking a dedicated and experienced **Bilingual Consumer Care Representative** to join our Consumer Care team.**Objective****This role involves providing exceptional support to our consumers, ensuring their inquiries and issues are resolved promptly and effectively**:**Key responsibilities**:- Customer interaction- Issue resolution.- Ticket...
-
Coordinador de Pacientes
hace 4 días
Zona Urbana Río Tijuana, México Hospital Blue & Medical Tower A tiempo completo**COORDINADOR DE PACIENTES** Hospital Blue is seeking a highly organized Patient Coordinator with exceptional communication skills to provide a high-quality patient care experience. This role is essential in managing inquiries, coordinating appointments, and following up with patients to ensure an efficient and patient-centered...
-
Customer Care Representative
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completo**EXCLUSIVE TO TIJUANA AND ROSARITO RESIDENTS** (Aun lado de Banamex, frente a Plaza rio) **Job Title**: Customer Care (Claims ) **Description**: **About Integon** Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support...
-
Customer Care Representative I Los Pinos
hace 3 semanas
Tijuana, México North American Production Sharing A tiempo completo**C**ustomer**Care** Representative****What You**’**ll Do**:- Handle customer inquiries in a timely, professional, and friendly manner, adhering to Speck service level requirements.- Resolving customer issues and complaints, processing orders and returns, providing product information, and ensuring overall customer satisfaction.- Maintaining accurate...
