Hub Lead Americas

**HUB**Lead** Americas****Scope**:**Americas, Permanent, Full-Time job****Location**: Tultitlán**Terms & Conditions**:Full Time, Hybrid, no relocation availableThe Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream.**ABOUT**THE MAGNUM**ICE CREAM** COMPANY**:The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments - and having fun doing it.With 19.000 expert ice cream employees and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.We dream big but keep things simple to act fast.If you want to **grow with us, make an impact, and shape the future of Ice Cream**, this is the place for you**JOB PURPOSE**:In this role you will drive HR excellence through operations with a problem-solving mentality and operationally focused mindset.This role will operationally lead the IC Separation in America ensuring legal compliance, timings and process are rigorously accomplished.**KEY RESPONSIBILITIES**:- Strategic Leadership: Define and execute the LATAM HR Core strategy in alignment with global priorities and local business needs. Act as the key point of contact for senior stakeholders on all matters related to core HR operations.- Operational Excellence: Ensure seamless execution of core processes (Hire, Exit, Moves) with a focus on automation, compliance, and service-level adherence. Drive standardization and optimization across countries.- Team Leadership: Lead, coach, and develop the LATAM Core team to deliver high performance and foster a culture of continuous improvement and accountability.- Stakeholder Engagement: Build strong partnerships with HRBPs, Legal, Payroll, and Global teams to manage volumes, capacity planning, and new demands without compromising service quality.- Project Ownership: lead regional and global HR CI initiatives. Ensure timely implementation and change management.- Governance & Compliance: Oversee the validation of data and documentation in accordance with country-specific legal requirements, SOPs, and SLAs. Maintain 100% compliance in process documentation and training materials.- Data & Insights: Leverage analytics to identify trends, risks, and opportunities. Collaborate with the Data Lead to develop HUB calendars and reporting frameworks that support decision-making.- Responsible for Workday set up and integration with Payroll vendors.- Responsible the E2E benefits process, starting with the billing process to the vendor through to the delivery of the benefit to the employee.**WHAT YOU NEED TO SUCCEED**:- Stakeholder management- Data privacy & governance- Data Structure- Data Analytics- Data quality- Customer Experience- Digital Tech Awareness: Workday, Service Now, Power Bi, Adobe sign**SKILLS**:- Excellent written communication skills, with the ability to provide clear and concise information real-time.- Strong problem-solving abilities and a customer-centric mindset.- Proficiency in using live chat/ case management platforms and HR information systems (Workday and Service now would be advantageous)- Ability to multitask and prioritize effectively in a fast-paced environment.- Commitment to quality and adherence to defined SLA- Team player with the ability to collaborate effectively across various hubs/locations.- Ability to navigate new technologies**EXP**E**RI**E**NCE**S & QUALIFICATIONS**:- **Minimum 4 years of experience in HR operations or HR shared services, with at least 2 years in a leadership role- Strong understanding of Workday and payroll processes- Experience managing cross-country operations in Americas countries (US, CA, MX, BR, EC)- Proficiency in English; Spanish and/or Portuguese is a plus- Familiarity with Adobe and digital documentation tools- Manage the employee transfer to the new company including: document generation (contracts/ company change documents / exit documents), mass data migratio