Customer Success Manager
hace 1 semana
Customer Success Manager Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We're seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and demonstrable ROI from our advanced retail planning SaaS platform. Responsibilities As a key orchestrator of client success, you will guide our retail clients through their journey, translating our powerful platform capabilities into tangible business outcomes. You'll be their primary point of contact, ensuring strategic alignment and continuous value realization. Client Onboarding & Adoption: Lead comprehensive onboarding and training initiatives to accelerate product adoption and ensure clients quickly realize the value of our platform. Strategic Partnership: Cultivate deep, long-term relationships with a diverse range of client stakeholders, from end-users to C-level executives. Value Realization: Collaborate with clients to define and track their retail planning goals, conducting regular business reviews to showcase progress and illustrate clear return on investment. Proactive Engagement: Monitor platform usage data to proactively identify potential risks and growth opportunities, engaging with at-risk accounts to prevent churn. Growth & Expansion: Strategically manage the renewal process and actively identify opportunities for upsell and cross-sell within your client portfolio. Product Influence: Serve as the voice of the customer internally, gathering valuable feedback to collaborate with product and engineering teams and directly influence our platform's roadmap. Requirements Retail Operations Expertise (Mandatory): A minimum of 3 years of hands‑on experience within retail planning operations, such as supply chain management, inventory management, or as a planner/allocator. Client Engagement Background: 2-5 years of proven experience in Customer Success, Project Management, or Implementation roles. Analytical Acumen: Exceptional analytical and problem‑solving skills, with a proficiency in data manipulation tools including Microsoft Excel, SQL, and Python. Communication & Collaboration: Demonstrated ability to manage complex client projects, communicate intricate technical concepts clearly, and foster a truly customer‑centric approach. Organizational Prowess: Meticulous attention to detail and superior organizational skills, essential for managing multiple priorities in a dynamic environment. Educational Foundation: A Bachelor's degree in Industrial Engineering or a related analytical field is preferred. Language: Fluent in English. #J-18808-Ljbffr
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Customer Success Manager
hace 7 días
distrito federal, México Thomson Reuters México A tiempo completoAbout the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long‑term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify expansion opportunities, and...
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Strategic Enterprise Customer Success Manager
hace 1 semana
distrito federal, México Hirebridge A tiempo completoA leading solutions provider is seeking a Strategic Customer Success Manager in Mexico City. You will manage relationships with 15-20 strategic accounts, driving product adoption and delivering value through quarterly reviews and proactive advocacy. The role requires 5+ years in customer success or account management, strong communication skills, and the...
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Customer Success Manager
hace 4 semanas
distrito federal, México MongoDB A tiempo completoJoin to apply for the Customer Success Manager role at MongoDB Get AI-powered advice on this job and more exclusive features. MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by...
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Graduate Customer Success Manager
hace 2 días
distrito federal, México Canonical A tiempo completoJoin to apply for the Graduate Customer Success Manager role at Canonical . 3 days ago Be among the first 25 applicants. The role of a Customer Success Manager at Canonical Customer success is a strategic department at Canonical, aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer...
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distrito federal, México Salesforce, Inc. A tiempo completoA leading technology company in Mexico City is seeking a Customer Success Manager to manage key accounts and drive customer satisfaction. This role focuses on understanding client needs and ensuring they maximize their Salesforce investment through proactive guidance and support. Candidates should have 5+ years of relevant experience and exceptional...
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Junior Customer Success Manager
hace 4 semanas
distrito federal, México Yaydoo A tiempo completoA prominent B2B fintech company in Mexico is seeking a Customer Success Manager Jr. to enhance customer relationships and ensure client success. This role combines technical execution with strong communication skills and involves responsibilities such as managing client tickets, guiding onboarding processes, and monitoring satisfaction metrics. The ideal...
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Jr. Customer Success Manager
hace 2 días
distrito federal, México Paystand A tiempo completoOverview Paystand is a fintech company focused on decentralized finance (DeFi) and blockchain-enabled financial processes. With hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we are a fast-growing global player recognized on the Inc. 5000 list for five consecutive years. We are building an expansive...
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Jr. Customer Success Manager
hace 4 semanas
distrito federal, México Yaydoo A tiempo completoAt Yaydoo, we drive digital transformation and B2B payments in Mexico , helping businesses improve their financial health and reach their full potential. Our flagship product, Por Cobrar, optimizes Accounts Receivable (AR) and Accounts Payable (AP), making financial operations more efficient. As one of Latin America's leading B2B fintech startups , Yaydoo is...
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Customer Success manager, Marketing Cloud
hace 7 días
distrito federal, México griddable.io A tiempo completoCustomer Success Manager, Marketing Cloud We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...
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Customer Success manager, Marketing Cloud
hace 7 días
distrito federal, México Salesforce A tiempo completoCustomer Success manager, Marketing Cloud 1 day ago Be among the first 25 applicants Job CategoryCustomer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we...
