Customer Service Executive
hace 3 semanas
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards- Provide coaching and support to team and serve a point of contact for esclations- Develop and maintain client portfolio through regular calls and face to face interaction, as needed- Inform clients about problems (system failures, market issues) and provide regular resolution updates- Advise on and advocate the implementation of process improvement and reengineering to improve client experience- Maintain knowledge of new market and regulatory requirements affecting client portfolio/base- Escalate customer feedback, processing delays and errors appropriately- Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary- Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment- Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives**Qualifications**:- 2-5 years of customer experience- Relevant experience (business/financial environment) preferred- Demonstrated project management and organizational skills to prioritize multiple tasks- Proven self-reliance and accountability and ability to manage risk- Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders- Proven investigative and analytical skills- Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results**Education**:- Bachelor's degree/University degree or equivalent experience**Inglés Avanzado Indispensable**- **Job Family Group**:Customer Service- **Job Family**:Institutional Customer Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Remote Customer Service Executive
hace 4 semanas
México BoxBrownie.com A tiempo completo**_Schedule: 8:00AM - 5:00PM, Mexico City (12:00AM - 9:00AM AEST)_**We are a fast-paced global tech company specializing in photo editing for the real estate market. We are hiring!We are looking for a Customer Service Executive to join our global customer service team.This role is for a full-time contractor position, 100% remote.The role of a Customer...
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Marketing & Customer Service Executive
hace 1 semana
Ciudad de México FAME Asesores en Recursos Humanos A tiempo completo_**JOIN OUR TEAM!**_Do you have a passion for marketing, customer service and are interested in the logistics industry? This is the opportunity for you!We are looking for a _**Marketing & Customer Service Executive**_ to join our international team at a leading freight forwarder.**Location**: CDMX (Angel de la Independencia)**What are we looking for?**-...
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Customer Service Executive
hace 4 semanas
Ciudad de México MultiLatin Background Screening A tiempo completo¡Somos la empresa líder en Background Screening con presencia a nível internacional!**CUSTOMER SERVICE EXECUTIVE - SECTOR EMPRESAS****Funciones a realizar**:- Mejorar la relación de cada cliente con los servicios brindados- Soporte al cliente con consultas técnicas y procesos comerciales- Resolución eficaz de problemas- Documentar los pasos de...
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Customer Service Executive
hace 1 semana
Ciudad de México MultiLatin Background Screening A tiempo completo¡Somos la empresa líder en Background Screening con presencia a nível internacional!**CUSTOMER SERVICE EXECUTIVE -****Funciones a realizar**:- Mejorar la relación de cada cliente con los servicios brindados- Soporte al cliente con consultas técnicas y procesos comerciales- Resolución eficaz de problemas- Documentar los pasos de solución dado a cada...
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Service Delivery Executive
hace 3 días
Ciudad de México NTT DATA A tiempo completo**Req ID**: 240758 We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX-MEX), Mexico (MX). Service Delivery Executive We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...
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Customer Service Executive
hace 4 semanas
Ciudad de México MultiLatin Background Screening A tiempo completo¡Somos la empresa líder en Background Screening con presencia a nível internacional!**CUSTOMER SERVICE EXECUTIVE - EMPRESAS AAA****Funciones a realizar**:- Mejorar la relación de cada cliente con los servicios brindados- Soporte al cliente con consultas técnicas y procesos comerciales- Resolución eficaz de problemas- Documentar los pasos de solución...
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Customer Service Executive
hace 2 semanas
Ciudad de México MultiLatin Background Screening A tiempo completo¡Somos la empresa líder en Background Screening con presencia a nível internacional! **CUSTOMER SERVICE EXECUTIVE -** **Funciones a realizar**: - Mejorar la relación de cada cliente con los servicios brindados - Soporte al cliente con consultas técnicas y procesos comerciales - Resolución eficaz de problemas - Documentar los pasos de solución dado...
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Marketing & Customer Service Executive
hace 2 semanas
Ciudad de México, CDMX FAME Asesores en Recursos Humanos A tiempo completo_**JOIN OUR TEAM!**_ Do you have a passion for marketing, customer service and are interested in the logistics industry? This is the opportunity for you! We are looking for a _**Marketing & Customer Service Executive**_ to join our international team at a leading freight forwarder. **Location**: CDMX (Angel de la Independencia) **What are we looking...
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Customer Service Executive
hace 4 semanas
Ciudad de México Interteam A tiempo completo**Buscamos: Customer service Executive****Objetivo de la posición**:Proporcionar soluciones y satisfacer las necesidades de los clientes asignados, en cuanto a los servicios logísticos proporcionados. Contribuir al mantenimiento y desarrollo comercial de los clientes**Requisitos**:- Experiência laboral de 2 años en servicio al cliente en operación de...
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Bilingual Customer Service Executive
hace 2 semanas
Ciudad de México NETCURIO MEXICO SAPI DE CV A tiempo completo**Netcurio ** es una Empresa tecnológica con un fuerte conocimiento y experiência en aportar eficiencia a los procesos administrativos. Nuestras soluciones proporcionan eficiencias operativas en el **proceso de compra a pago**, aprovechando las mejores prácticas y tecnología. Somos un equipo centrado en el cliente, escuchando y entendiendo las...
