Analyst - Aftersales, Spare Parts & Tech Support

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:Visit the MC Bolton dealer network and Retailers at each business point, to technical training, technical support and manage the business information generated monthlyMain Tasks:- Administration of the warranty portal, Qualification/Monitoring/Validation/Rejection of claims.- Creation of technical reports of warranty claims/issuance reports and parts to SMC (FTIR)- Administration of the DCS technical portal, Technical Bulletins, Service Manuals, Technical information/new MC technologies.- Creation of training material for new technologies, new MC models.- Virtual and face-to-face technical/administrative training at Dealer facilities.- Field visits to the Dealer for service activities (PROFECO topics, customer complaints, customer service)- Handling of Dealer/Final Customer complaints via electronic, telephone, face-to-face- Resolution and support of technical problems to the network of distributors/service technicians/retail.Skills and/or Competencies:Current driver's license, driving on the highway, oral and written communication skills, negotiation skills, organized, self-directed, orientation and essential customer service, availability of national travel (road, plane) 50%.Specialized Market Experience:5 year after-sales and/or customer service, knowledge of basic mechanics of internal combustion engines MC, maintenance area.Role Responsibilities:Analyst - Aftersales, Spare parts & Tech SupportRole Qualifications:Many years (more than 10) of experience in after-sales and technical training in the motorcycle businessEEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.