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**Vacante para la empresa MMC en Cuauhtémoc, Ciudad de México**:**General Skills**:- Taking ownership of customer issues reported and seeing problems through to resolution.- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.- Ask customers targeted questions to quickly understand the root of the problem.- Ensure all issues are properly logged.- Prioritize and manage several open issues at one time.- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.- Prepare accurate and timely reports.- Document technical knowledge in the form of notes and manuals.- Maintain jovial relationships with patform users.- Ability to work under pressureand prioritize**Technical Skills**:- Database: MySQL, Oracle, MongoDB and SQL- Hands-on experience with Windows/Linux/Mac OS environments.- JIRA/Git/GitHub/ServiceNow.- Excellent problem-solving and communication skills.- Agile (good to have)**What you need to have**:- 1-3 Years of overall IT work experience preferable with knowledge on Insurance domain.- Good analytical skills- Good communication skills- Experience in Incident, Problem and Change Management is good to have- Good to have ITIL certification**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Inicial**Función departamental**:Tecnología / Internet**Industria**:Seguros / Aseguradora**Habilidades**:- SQL- Tech Support- App Support
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