Incident Management
hace 3 semanas
**ALTUMWARE **empresa de servicios de tecnología de la información, procesos y manufactura.- **Te invita a formar parte de nuestro equipo**_Somos un equipo de tecnología, creando y renovando aplicaciones, para dar la solución adecuada a nuestros clientes.**INCIDENT MANAGEMENT**- **Permanente / Ingles Avanzado / Remoto**_- Tu eres el talento que buscamos:_Conocimientos:- **Incident management, Service management and change management** using Service now (or similar tools)- Windows basic knowledge is required- CRM Dynamics,- Expert-level troubleshooting: L3 support tackles the most challenging technical issues involving in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.- Collaboration with L1 and L2 support: L3 support collaborates with lower support tiers, providing guidance and expertise to facilitate issue resolution.- Vendor or developer liaison: L3 support may interact with product developers or vendors to address issues beyond the organization's scope.- Continuous improvement: L3 support improves support processes, documentation, and training materials to enhance support capabilities.- Incident management, Service management and change management using Service now( or similar tools)- Active directory and group policy concepts- Hands on daily reporting tasks- CRM Dynamics basic knowledge will be added advantage.Ofrecemos:- **Sueldo bruto mencionado en base a desempeño en la entrevista**:- Esquema 100% nomina- Seguro de gastos médicos mayores para ti y tu familia- Seguro de gastos médicos menores para ti y tu familia- Seguro de Vida- 15 dias de vacaciones al año- Prima vacacional 25% de 15 días- Días Festivos adicionales a la LFT- Aguinaldo- Utilidades- Bonos por recomendado- Vales de despensa- Bonos de Gimnasio- Incentivos por entrenamientos impartidos o apoyo en entrevistas técnicas- Prestaciones de ley como IMSS, AFORE e Infonavit- Training Curriculum (Tendrás Acceso a Certificaciones)- Prestamos personales sin interesesTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $50,000.00 - $60,000.00 al mesHorario:- Lunes a viernes- Turno de 8 horasExperiência:- Incident Management: 5 años (Obligatorio)- CRM Dynamics: 5 años (Obligatorio)Idioma:- Inglés Avanzado (Obligatorio)Lugar de trabajo: Empleo remoto
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Senior Incident Manager
hace 4 semanas
Desde casa, México Zillow A tiempo completo**About the team**: The Platform Infrastructure Engineering team transforms complex infrastructure systems into simple, efficient, and reliable solutions, focusing on scalable operational methodologies to drive business impact and cost savings. Zillow Group Incident Management (ZGIM) drives best practices for change management, manages major incidents, and...
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Incident Manager Remoto Bilingüe Cdmx
hace 3 semanas
Desde casa, México Training Talent A tiempo completoGran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos de soporte a EE. UU.- Ingreso de 18,000 a 20,000 pesos brutos...
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Sr Is Analyst-service Management Operations
hace 4 semanas
Desde casa, México Franklin Templeton Investments A tiempo completoWhat is the Sr IS Analyst in Service Management Operations responsible for?The Sr. IS Analyst in Service Management Operations will be responsible for supporting the Major Incident and Problem Management process residing in the Service Now ITSM suite.- The Sr. IS Analyst is responsible for the Orchestration, Administration and Compliance of our comprehensive...
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Threat & Incident Res Consultant I - Integon
hace 2 semanas
Desde casa, México Integon A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Lead Vulnerability Management Engineer
hace 2 semanas
Desde casa, México EPAM Systems, Inc. A tiempo completoWe are in search of a skilled **Lead Vulnerability Management Engineer**to join our security operations team and lead efforts in securing our technology landscape.This position requires broad expertise in security engineering and operations, with a specialized focus on vulnerability management. As a lead, you will oversee the design, execution, and...
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Lead Vulnerability Management Engineer
hace 4 semanas
Desde casa, México EPAM Systems, Inc. A tiempo completoWe are seeking a skilled **Lead Vulnerability Management Engineer** to take a pivotal role within the Security Operations team.This role focuses on leading vulnerability management initiatives, ensuring vulnerabilities across our diverse technology environment are identified, prioritized, and addressed continuously. The position requires collaboration with...
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Lead Vulnerability Management Engineer
hace 9 minutos
Desde casa, México EPAM Systems, Inc. A tiempo completoWe are seeking a skilled **Lead Vulnerability Management Engineer** to take a pivotal role within the Security Operations team. This role focuses on leading vulnerability management initiatives, ensuring vulnerabilities across our diverse technology environment are identified, prioritized, and addressed continuously. The position requires collaboration with...
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Senior Site Reliability Engineer
hace 4 semanas
Desde casa, México EPAM Systems, Inc. A tiempo completoJoin our team as a **Senior Site Reliability Engineer**, where you will maintain and improve our product monitoring system, manage incident responses, and facilitate collaboration between operations and development teams.**Responsibilities**- Maintain and improve the product monitoring system- Manage incident response including troubleshooting, resolution,...
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Customer Service Manager for Property Management
hace 4 minutos
Desde casa, México Paired A tiempo completoPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. We are currently seeking a Virtual Assistant for a...
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SOC Analyst Level 2
hace 4 semanas
Desde casa, México RadarT A tiempo completo***JOIN A HIGHLY SKILLED AND MOTIVATED TEAM OF CYBER SECURITY PROFESSIONALS TASKED WITH PROTECTING CUSTOMER INFRASTRUCTURE. THE CYBER SECURITY ANALYST ROLE IS PRIMARILY FOCUSED ON RESPONDING TO ALERTS, DETECTION OF IOCS (INDICATORS OF COMPROMISE), INCIDENT RESPONSE, ALERT/SIEM TUNING, THREAT HUNTING, AND TRIAGE. LEVERAGE MICROSOFT SENTINEL AS WELL AS, CYBER...