Sales Support

LSEG Mexico is looking for a Sales Support Specialist.Key Responsibilities- Act as first line support for Account Managers on order process and system queries- Liaise with Order Management Specialists (OMS) to provide administrative support for quote to cash cycle including:- Order processing support o Credit’s procedures incl. billing accuracy and reconciliation, appropriate escalation and support resolution- Entitlement’s support such as permission error handling, user list pulls and sends, etc.- Document handling - Accuracy of order forms, contract franking and follow-ups, support obtaining signed contracts and order forms from customers, process and validate cancellation requests/terms- Manage indexing and storage of signed contracts and order form hard copies, handle contract and order form copy retrieval requests- Develop customer relationships to address administrative issues, working closely with internal stakeholders to resolve issues- Administer complex deals in collaboration with Account Managers and OMS- Completes administrative tasks as directed by Sales Operations management, which may include reviewing customer facing collateral material.- Conducts product, policy and sales tool training to sales professionals regarding content, pricing, and promotions.- Manage Free Trials for setup and extension.- Respond to ad hoc data requests from sales management- Monitor Account Managers’ pipeline clean-up, accuracy, and adherence to best practices- Work closely with the Business Operations lead- Strengthen working relationship with OMS and other support functions such as credit control, Sales Process etc.- Play a supporting role in the annual price increase process e.g. reporting on contractual exceptions and business exceptions- May provide logístical support for national and regional sales meetings and other events as needed.Qualifications and Skills:- 5+ years of experience in supporting sales and account management teams, supporting large complex deals, in a B2B environment- Advanced English- Strong organizational and prioritization skills with attention to detail and accuracy- Ability to troubleshoot and solutions-focused, customer-oriented attitude- High degree of personal motivation and ability to adapt to dynamic and fast paced work environment- Experience in operating within a matrix structure and supporting multiple teams- Bachelor’s degree qualified or above, strong Excel and data analysis skillsStrategic Planning & Decision Making- Identifies and solves complex issues using existing policies and procedures.- Understands, interprets, and sets personal priorities for reaching goals.- Uses general professional or specialized knowledge to solve routine problems.- Decisions are guided by policies, procedures, and own business plan, impacting the efficiency and effectiveness of own areaAt LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Please take a moment to read this privacy notice.