Systems Administrator

Join Our Team as a**Systems Administrator (Linux) **and Make a DifferenceIf you're ready to join a team that values technical excellence and unparalleled customer service, we want to hear from you. Step into a role where you can make a real impact and grow as a Systems Administrator (Linux) with us.Are you ready to dive into a dynamic role where your technical prowess meets exceptional client service?We're seeking a Systems Administrator (Linux) to be the guiding light for our valued customers. If you're passionate about troubleshooting, problem-solving, and being a champion for technical excellence, we've got a place for you in our team.RESPONSIBILITIES- Perform remote troubleshooting, expertly reproducing and isolating customer issues across various environments- Collaboratively determine optimal solutions based on customer input and issue details- Guide customers through the step-by-step process of resolving technical issues- Take full ownership of customer problems, ensuring end-to-end technical resolution- Develop and document best practices, elevating our processes to new heights- Record and document interactions, prioritizing and executing tasks effectively- Monitor and track incident progress, maintaining open lines of communication with customers- Collaborate with software engineering teams, opening and documenting bugs for investigation- Drive cases forward, engaging other teams as needed, all while deepening your technical expertise- Adhere to security guidelines, procedures, and best practices to uphold excellence in every action**REQUIREMENTS**:- Minimum of 3 years' experience in IT Operations Support- Demonstrated expertise in Linux administration- Proficiency in reading and interpreting logs, including Linux and HTTP- Ability to troubleshoot and explain investigations to both technical and non-technical individuals- Showcasing critical thinking skills, including investigation, analysis, interpretation, evaluation, and problem-solving- Stellar client-facing abilities with a keen eye for detail and a knack for understanding diverse client needs- Fluent English communication skills, exceeding a B2+ level- Excellent written and verbal communication skills with impeccable grammar and syntax- Extensive experience in documentation creation, including articles, workflows, and procedures- Adept at managing high volumes and tight timeframes- Exceptional time management skills with a focus on prioritization- Self-motivated and an independent learner- A team player with the ability to foster rapport and collaboration- Highly motivated, multitasking professional with a customer-centric approachNICE TO HAVE- ITIL certification or experience in ITIL-based processes- Knowledge in Javascript and Python (reading and understanding code)- Experience with Gsuite products, adding extra depth to your skill setWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more- Monthly non-taxable amount for the electricity and internet bills