Quality Delivery Lead, Live

Global OperationsQuality Delivery Lead, Live & Monetization, LATAM & BR - Trust & Safety**Location**:Mexico CityEmployment Type:RegularJob Code:A **Responsibilities**:About the TeamOur Trust & Safety Quality team plays a vital role in supporting continuous improvement within our content moderation ecosystem, focused on safety on our platform for our users and content creators. Our team is spread across the AMS region, with our key hub in Austin.As Quality Delivery Lead, you will report to the Head of AMS Live Ops. You will be responsible for leading a group of team leaders supporting Live within AMS. Your team will be responsible for assessing the performance of moderation teams, conducting deep dive RCAs and metrics analysis, and making recommendations to drive continuous quality improvement. This role will provide leadership and oversight to the Quality teams ensuring that they are performing to the best of their ability and consistently achieving relevant targets and standards.- Lead and motivate quality teams and directly support your Team Leaders in ensuring alignment of the teams with relevant Trust & Safety Policies and Procedures.- Ensure that your quality teams are providing support to our content moderation teams, helping to identify areas for improvement in our core metrics and driving changes that support continuous improvement.- Lead your Team Leaders and organisation to perform ad-hoc QA testing, RCA, data analysis & deep dives, make reports & policy recommendations, and triage escalations.- Build diverse and inclusive teams sharing a common goal of keeping our platform safe for our users.- Supervise quality metrics in the markets within your scope, ensuring team's performance targets consistently met.- Take responsibility of short term and long term growth strategy for your markets, defining priorities, managing resourcing and organisational structure.- Provide balanced autonomy to your Team Leaders through giving them the tools, guidance and trust to make decisions effectively and efficiently.- Initiate effective communication and collaboration across Moderation, Quality, Workforce Management and Policy teams to develop high quality experience for our users.- Review management information and make suggestions and recommendations as to improvements across the department.- Act as a point of escalation for your Team Leaders on all people related matters, listening to feedback and supporting issues/conflicts resolution.- Lead and/or assist XFN or QA teams and Leadership with ad-hoc projects based on business needs or upon request.- Encourage creativity and risk-taking.- Deputise for the Department Leader, as required.- Work flexibly to meet the needs of the service.**Qualifications**:Minimum Qualification(s)- Bachelor degree or equivalent level- Experienced leading content moderator or quality teams at all levels: 3+ years of content moderation or quality team leadership required.- Strong analytical skills with the ability to perform complex data analysis to derive key insights, backed with confidence in making data-led decisions.- Experience leading, and mentoring high performing teams, ideally including managing next-level people managers- Exceptional interpersonal, customer service, problem-solving, communication, and conflict resolution skills- Ability to lead effectively, prioritise projects, and ensure the delivery of high quality work under time constraints- High written and oral proficiency in both English and Spanish is required, Portuguese is preferred, to support global and regional communication managing markets and stakeholders with relevant languages.Preferred Qualification(s)- Skilled at coaching and developing your direct reports- Basic proficiency with MS Office Product Suite, advanced proficiency preferred- Experience in Six Sigma, Lean principles, or Operational Maturity methodologies would be an advantage- Ability to adapt rapidly to changing work environments, work priorities, and organisational needsJob InformationAbout TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By con