Customer Service Specialist
hace 2 semanas
**Company Description**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.This is a hybrid role.**Responsibilities**:- You will be the face of client’s North America to our Customers replenishment team.- Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence.- Professionally and promptly lead the resolution of all issues related to customer orders; resolve customer questions and problems by thoroughly researching issues, identifying root causes, and offering solutions.- Partner with the assigned Customers and Field Sales/Internal Supply Chain teams to meet service objectives and deliver profitable growth.- Demonstrate good business judgment by knowing how to prioritize critical tasks in a fast-paced, self-managed team environment.- Deliver specific and measurable cost savings and service improvements that deliver positive results.- Collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate the outcome.**Qualifications**- Bachelor’s Degree required, preferably in Supply Chain. (Experience in Customer Service, Logistics or Supply Chain experience and/or internal experience may be considered in lieu of degree)- Intermediate level Microsoft Office skills - emphasis on ability to use Excel formulas, functions, and pivot tables, and SAP experience required.- Demonstrate experience or relevant knowledge in the following areas: Order Fulfillment & Management, Transportation, Pricing Structure, Inventory Management, and the Credit and Returns process.- Excellent communication skills both written and verbal; capacity to comfortably interact with all levels of the business.- Ability to collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate.- You have judgment to resolve issues with the appropriate sense of urgency.- You can maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities. Displays attention to detail for both accuracy and content.- Must be able to speak English.**Additional Information**This is a remote, work from home position. Travel tends to fluctuate depending on client needs but typically very limited.If you are interested in a phone interview please advise a good numberand day/time to reach you. I look forward to hearing from you
-
Customer Service Specialist
hace 1 semana
Zapopan, México Trabaja en Intugo A tiempo completo**We are hiring Customer Service specialist**Requires:**TWO YEARS’** EXPERIENCE IN CUSTOMER SERVICE OR RELATED FIELD- EXCELLENT CUSTOMER SERVICE SKILLS- ADVANCED ENGLISH- PROFICIENT WITH MICROSOFT (EXCEL, POWERPOINT, ETC.)- HIGH SCHOOL DIPLOMA OR EQUIVALENTActivities:- MONITOR DAILY GPS REPORTS- REPORT OUT AS REQUIRED BY THE DEPARTMENT- IDENTIFYING...
-
Customer Service Specialist
hace 6 días
Zapopan, México Interplex A tiempo completoImportante empresa de manufactura automotriz solicita por expansión: **CUSTOMER SERVICE SPECIALIST** **Objetivo del puesto**:Responsable de recibir, analizar y confirmar las demandas de los clientes así como de la coordinación de los diferentes equipos internos de trabajo para la revision, confirmacion y embarque para las entregas de...
-
Customer Service Specialist
hace 2 semanas
Zapopan, México Intugo A tiempo completo_Advanced english skills are required_ **RESPONSIBILITIES** *IDENTIFYING ACCOUNTS THAT REQUIRE UPPER MANAGEMENT REVIEW. *MAINTAINING UPDATED INSURANCE INFORMATION ON CUSTOMER RECORDS. *ASSISTING CUSTOMERS WITH INSURANCE CLAIMS. *WORKING WITH CLAIMS ADJUSTERS TO ENSURE PROMPT PAYMENT OF CLAIMS. *WORKING WITH BODY SHOPS TO ENSURE PROMPT REPAIR OF...
-
Customer Service Specialist
hace 2 semanas
Zapopan, México Sunwise Energy A tiempo completoWith years of experience, Sunwise Energy is a company offering turnkey renewable energy solutions to its clients. Sunwise Energy integrates all the aspects of solar sales and installations in house to offer and guarantee the best quality of service and maintenance to its customers. Survey, Design, Permitting & Engineering, Financing, Installation. In your...
-
Customer Service Specialist
hace 6 días
Zapopan, México Sunwise Energy A tiempo completoWith years of experience, Sunwise Energy is a company offering turnkey renewable energy solutions to its clients. Sunwise Energy integrates all the aspects of solar sales and installations in house to offer and guarantee the best quality of service and maintenance to its customers. Survey, Design, Permitting & Engineering, Financing, Installation. In your...
-
Customer Service Specialist
hace 3 semanas
Zapopan, México Intugo A tiempo completo_Advanced english skills required_- This is a fully on-site position in Guadalajara, Jalisco_**RESPONSIBILITIES***INVESTIGATE, RESOLVE AND DOCUMENT ALL CUSTOMER COMPLAINTS*INPUTTING ALL COMPLAINTS ONTO LEADTRAKS- HANDLING COMPLAINTS ACCORDANCE WITH THE COMPANYS GUIDELINES AND POLICIES- RESOLVE COMPLAINTS OR PROPOSE SOLUTIONS- COMMUNICATION WITH THE CUSTOMER...
-
Customer Service Specialist Logistics
hace 3 semanas
Zapopan, México JH Mexico A tiempo completoTe invitamos a formar parte de nuestro equipo y desarrollar tu carrera profesional.**Beneficios**:- Sueldo **Competitivo** _(según experiência)_- Vales- Bonos- Prestaciones de Ley- **Prestaciones Mayores**:- Seguro de gastos Médicos- Seguro de vida- Fondo de ahorro**Funciones**:- Atender consultas de clientes por **teléfono, correo o chat**.- Coordinar...
-
Customer Service
hace 3 semanas
Zapopan, México J&W CONSULTORES A tiempo completo**Vacante para la empresa J&W CONSULTORES en LOS PERIODISTAS - Zapopan, Jalisco**:Importante empresa de embalaje y empaquetado de productos de tecnología ubicada en Col. los periodistas (periférico y lopez mateos) esta en búsqueda de**Customer service-Inglés 70%.**$21.000 mensual nominal.$2.100 bono de asistencia.$2.100 bono de puntualidad.$2.000 vales...
-
Customer Service
hace 2 semanas
Zapopan, México Sunwise Energy A tiempo completoWith years of experience, Sunwise Energy is a company offering turnkey renewable energy solutions to its clients. Sunwise Energy integrates all the aspects of solar sales and installations in house to offer and guarantee the best quality of service and maintenance to its customers. Survey, Design, Permitting & Engineering, Financing, Installation. In your...
-
Customer Service
hace 2 semanas
Zapopan, México J&W consultores A tiempo completoImportante empresa de embalaje y empaquetado de productos de tecnología ubicada en Col. los periodistas (periférico y lopez mateos) esta en búsqueda de **Customer service-Inglés 70%.**$21.000 mensual nominal.$2.100 bono de asistencia.$2.100 bono de puntualidad.$2.000 vales de despensa.Horario de L-V 8:00 am a 6:00 pmLicenciatura terminada.Dar seguimiento...
