Customer Service Specialist

hace 1 semana

Zapopan, México Sunwise Energy A tiempo completo

With years of experience, Sunwise Energy is a company offering turnkey renewable energy solutions to its clients. Sunwise Energy integrates all the aspects of solar sales and installations in house to offer and guarantee the best quality of service and maintenance to its customers. Survey, Design, Permitting & Engineering, Financing, Installation. In your quest of clean energy, we take care of it all from inception to completion. Sunwise Energy has a wide network of selected cutting-edge partners and suppliers.

Our mission is to help our customers take control of their energy costs by switching to cheaper, cleaner renewable power with solar energy with no upfront cost and immediate savings and we need your help to do so We are currently hiring a **Customer Service Specialist**. We are always looking for passionate, energetic, and customer-focused team members to join our mission of providing homeowners the best experience possible on their home improvement projects.

Responsibilities and Duties:

- Troubleshoots customer's issues or concerns by providing solutions and/or recommendations with a sense of urgency.
- Monitor Homeowner accounts and take action on projects not progressing through the fulfillment cycle and be able to follow them through to fulfillment.
- Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks with mínimal direction from management.
- Meets team and customer performance metrics, goals and deadlines in a fast paced, ever changing, high performing team-based environment.
- Work closely with the Operations team via to follow up on projects and address any questions.
- Recommend improvements to management in service, product, procedures, to support operational excellence or to prevent future issues of a similar nature.
- Complete ad hoc projects as needed.

**Requirements**:

- Minimum of 1 year of Project Management / Call Center work experience
- Strong de-escalation skills
- Proficiency in Microsoft Office (Word, PowerPoint, Excel), Google Suite (Docs, Sheets)
- Excellent interpersonal, verbal, and written communication skills
- Ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
- Be flexible and able to prioritize and complete a variety of simultaneous tasks with a high level of organization and attention to detail
- Ability to prioritize and complete a variety of tasks with a high level of organization
- Detail-oriented and enjoys working in a fast-paced environment

Sunwise Energy is proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal, or local law.

**Salary**: $8,000.00 - $12,000.00 per month

Application Question(s):

- Do you live in ZAPOPAN/ZMG?

**Language**:

- Inglés (required)

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