Customer Service Specialist

hace 3 días

Zapopan, México Sunwise Energy A tiempo completo

With years of experience, Sunwise Energy is a company offering turnkey renewable energy solutions to its clients. Sunwise Energy integrates all the aspects of solar sales and installations in house to offer and guarantee the best quality of service and maintenance to its customers. Survey, Design, Permitting & Engineering, Financing, Installation. In your quest of clean energy, we take care of it all from inception to completion. Sunwise Energy has a wide network of selected cutting-edge partners and suppliers.

Our mission is to help our customers take control of their energy costs by switching to cheaper, cleaner renewable power with solar energy with no upfront cost and immediate savings and we need your help to do so We are currently hiring a **Customer Service Specialist**. We are always looking for passionate, energetic, and customer-focused team members to join our mission of providing homeowners the best experience possible on their home improvement projects.

Responsibilities and Duties:

- Troubleshoots customer's issues or concerns by providing solutions and/or recommendations with a sense of urgency.
- Monitor Homeowner accounts and take action on projects not progressing through the fulfillment cycle and be able to follow them through to fulfillment.
- Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks with mínimal direction from management.
- Meets team and customer performance metrics, goals and deadlines in a fast paced, ever changing, high performing team-based environment.
- Work closely with the Operations team via to follow up on projects and address any questions.
- Recommend improvements to management in service, product, procedures, to support operational excellence or to prevent future issues of a similar nature.
- Complete ad hoc projects as needed.

**Requirements**:

- Minimum of 1 year of Project Management / Call Center work experience
- Strong de-escalation skills
- Proficiency in Microsoft Office (Word, PowerPoint, Excel), Google Suite (Docs, Sheets)
- Excellent interpersonal, verbal, and written communication skills
- Ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
- Be flexible and able to prioritize and complete a variety of simultaneous tasks with a high level of organization and attention to detail
- Ability to prioritize and complete a variety of tasks with a high level of organization
- Detail-oriented and enjoys working in a fast-paced environment

Sunwise Energy is proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal, or local law.

**Salary**: $8,000.00 - $12,000.00 per month

Application Question(s):

- Do you live in ZAPOPAN/ZMG?

**Language**:

- Inglés (required)

  • Customer Service Specialist

    hace 1 semana

    Zapopan, México Trabaja en Intugo A tiempo completo

    **We are hiring Customer Service specialist** Requires: **TWO YEARS’** EXPERIENCE IN CUSTOMER SERVICE OR RELATED FIELD - EXCELLENT CUSTOMER SERVICE SKILLS - ADVANCED ENGLISH - PROFICIENT WITH MICROSOFT (EXCEL, POWERPOINT, ETC.) - HIGH SCHOOL DIPLOMA OR EQUIVALENT Activities: - MONITOR DAILY GPS REPORTS - REPORT OUT AS REQUIRED BY THE DEPARTMENT -...

  • Customer Service Specialist

    hace 2 semanas

    Zapopan, México Aronnax A tiempo completo

    Partner Acquisition Specialist Zapopan, Jalisco $15,000 MXN per month (net) with potential monthly bonus of $5,000 MXN Full-time, indefinite contract Monday to Friday, 8:00 AM to 4:30 PM English proficiency at a 90% level 22 to 27 years’ old College Diploma Finance, Business. Experience1 year of experience in a call...

  • Customer Service Specialist

    hace 3 semanas

    Zapopan, México Intugo A tiempo completo

    _Advanced english skills required_- This is a fully on-site position in Guadalajara, Jalisco_**RESPONSIBILITIES***INVESTIGATE, RESOLVE AND DOCUMENT ALL CUSTOMER COMPLAINTS*INPUTTING ALL COMPLAINTS ONTO LEADTRAKS- HANDLING COMPLAINTS ACCORDANCE WITH THE COMPANYS GUIDELINES AND POLICIES- RESOLVE COMPLAINTS OR PROPOSE SOLUTIONS- COMMUNICATION WITH THE CUSTOMER...

  • Customer Service Specialist

    hace 2 semanas

    Zapopan, México Aronnax A tiempo completo

    Partner Acquisition SpecialistZapopan, Jalisco$15,000 MXN per month (net) with potential monthly bonus of $5,000 MXNFull-time, indefinite contractMonday to Friday, 8:00 AM to 4:30 PMEnglish proficiency at a 90% level22 to 27 years’ oldCollege Diploma Finance, Business.Experience1 year of experience in a call center(Responsibilities):Support the Partner...

  • Customer Service

    hace 1 semana

    Zapopan, México Sunwise Energy A tiempo completo

    With years of experience, Sunwise Energy is a company offering turnkey renewable energy solutions to its clients. Sunwise Energy integrates all the aspects of solar sales and installations in house to offer and guarantee the best quality of service and maintenance to its customers. Survey, Design, Permitting & Engineering, Financing, Installation. In your...

  • Agente de Servicio Al Cliente Bilingüe

    hace 1 semana

    Zapopan, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Zapopan, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una...

  • Customer Sales Specialist

    hace 3 semanas

    Zapopan, México Arrow Electronics, Inc. A tiempo completo

    **Position**:Customer Sales SpecialistArrow Electronics is looking for a Customer Sales Specialist to join our team in Guadalajara!**What You'll Be Doing**- Manage the overall account relationship and the day-to-day sales activities by providing service and support to assigned customer base- Working with internal and external resources, facilitating work of...

  • Customer Service

    hace 3 semanas

    Zapopan, México J&W consultores A tiempo completo

    Importante empresa de embalaje y empaquetado de productos de tecnología ubicada en Col. los periodistas (periférico y lopez mateos) esta en búsqueda de **Customer service-Inglés 70%.**$21.000 mensual nominal.$2.100 bono de asistencia.$2.100 bono de puntualidad.$2.000 vales de despensa.Horario de L-V 8:00 am a 6:00 pmLicenciatura terminada.Dar seguimiento...

  • Customer Service Agent

    hace 1 semana

    Zapopan, México Sunwise Energy A tiempo completo

    With years of experience, Sunwise Energy is a company offering turnkey renewable energy solutions to its clients. Sunwise Energy integrates all the aspects of solar sales and installations in house to offer and guarantee the best quality of service and maintenance to its customers. Survey, Design, Permitting & Engineering, Financing, Installation. In your...

  • Customer Service Coordinator

    hace 2 semanas

    Zapopan, México Sunwise Energy A tiempo completo

    As a Customer Service Coordinator, your role is pivotal in ensuring exceptional customer satisfaction and seamless operations within your domain. Your responsibilities encompass a multifaceted approach, including, Customer Satisfaction, Compliance Management, Product Knowledge, Contractual Understanding, End-to-End Process Management, Continuous...