Customer Onboarding Manager
hace 2 semanas
Small businesses are the backbone of the Mexican economy and Bind is helping them thrive, with technology. We want to change the game for small businesses by offering them better tools and information that fuels their growth and competitiveness.**Job Overview**:As a Customer Onboarding Manager, your primary focus will be facilitating the seamless integration of our customers into our Bind ERP ecosystem. This crucial role requires a unique blend of strategic foresight and operational excellence. Your core responsibility will be to ensure our customers rapidly recognize the benefits of our platform and build a habitual, value-driven engagement, ultimately culminating in service renewals.**Key Responsibilities**:1. Leadership: Inspire and mentor the onboarding team, promoting a culture of collaboration and high performance.2. Training Development: Design and deploy comprehensive training strategies for both internal team members and customers, utilizing COPC and Lean Six Sigma frameworks to foster efficiency and continual optimization.3. Operational Efficiency: Work towards reducing Time to Value (TTV) and increasing Activation Criteria through streamlined and consistent onboarding.4. Quality Control: Implement robust quality control and assessment systems to reduce variability in execution and consistently achieve predetermined KPIs.5. Customer Retention: Strive to reduce Churn Rate and augment Net Promoter Score (NPS) through customer-centric initiatives.6. Process Improvement: Leverage technology to enhance the transparency and effectiveness of the onboarding process.***Basic Qualifications**:- Prior leadership experience in a similar capacity within the SaaS sector.- Comprehensive understanding of customer service principles and best practices.- Proficiency in CRM software, Hubspot experience is a plus.- Familiarity with COPC and Lean Six Sigma methodologies.**Preferred Qualifications**:- Demonstrated aptitude for data-driven decision-making and problem-solving.- Exceptional interpersonal and communication skills.- Proficiency in utilizing technological tools for process optimization- Ability to incorporate customer insights into decision-making processes, driven by a data-oriented mindset.**Education and Skills**Business Administration, Accounting, Finance, Systems Engineering, Exact Sciences, or related fields.(A Master's degree is desirable but not mandatory)(Proficiency in English is preferred.)**Work Experience**: A minimum of 5 years' experience in Customer Centric roles, with at least 2 years of managerial experience leading teams.**What We Offer**:1. Purposeful Impact: Embark on our mission to create a more prosperous Mexico by empowering SMEs through exceptional technology and service.2. Dynamic Work Environment: Work in a dynamic, collaborative environment that nurtures creativity, personal growth, and commitment to professional ethics and excellence.3. Growth and Contribution: Grow professionally in a culture that values every individual and idea, offering collaborative spaces for you to tackle new challenges and directly contribute to our social purpose - supporting the growth and development of our SME clients.If you are interested and meet the profile, do not miss this great opportunity to belong to a transnational startup, with exponential growth.Join us and help shape the future of SMEs in Mexico with Bind ERP
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Customer Onboarding Manager
hace 3 semanas
Monterrey, México Cloudsquare A tiempo completo**About Cloudsquare**Cloudsquare is a revolutionary Salesforce consulting and product development firm dedicated to becoming long-term partners with our clients by supporting them through their technology and business transformations. Founded in 2018, Cloudsquare is a fully remote organization celebrating a global culture of collaboration spanning over three...
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Monterrey Freight Customer Success Manager
hace 2 semanas
Monterrey, México Cargado, Inc. A tiempo completoA leading logistics technology firm in Monterrey, NL is seeking a Customer Success Manager to manage its current customer base. The ideal candidate will have over 5 years of experience in a consultative, customer-facing role and demonstrate success in driving customer satisfaction. Responsibilities include leading onboarding sessions, fostering strong...
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Monterrey Freight Customer Success Manager
hace 2 semanas
Monterrey, México Cargado, Inc. A tiempo completoA leading logistics technology firm in Monterrey, NL is seeking a Customer Success Manager to manage its current customer base. The ideal candidate will have over 5 years of experience in a consultative, customer-facing role and demonstrate success in driving customer satisfaction. Responsibilities include leading onboarding sessions, fostering strong...
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Project Manager
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Monterrey, México Buckland A tiempo completo**Project Manager - Customer Onboarding****Organization Overview**For over 70 years Buckland has been working to help companies across the world experience global trade in a better way.Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them.As a customer-focused company,...
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Manager-customer Experience
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Monterrey, México Sutherland A tiempo completoJob DescriptionSutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Experience Managers in this role get...
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Onboarding & Implementation Manager
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Monterrey, México Msci Inc. A tiempo completoA global financial services firm in Monterrey, MX is seeking an experienced Project Manager to oversee onboarding and integration projects.The ideal candidate has over 6 years of relevant experience, particularly in Financial Services, and possesses strong communication and multitasking skills.This role involves working closely with clients, managing project...
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Customer Success Manager
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Manager-customer Experience
hace 5 días
Monterrey, México Sutherland A tiempo completoSutherland is seeking an organized and reliable person to join us as a**Customer Experience Manager**. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!**Customer Experience Managers in this role get...
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Onboarding Specialist
hace 5 días
Monterrey, México ScaleUp A tiempo completoHi there! We are Scale Up and our client is looking for **an Onboarding Specialist!**Note to Applicants:- ** Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered.About the CompanyOur client is an innovative startup that automates personalized outreach and streamlines inbox management using...
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Onboarding Consultant
hace 3 semanas
Monterrey, México Invenco By Gvr A tiempo completo**Key Responsibilities**- Configure Software Systems.- Manage Service Level Onboarding targets and ensure business objectives are met from a Time to Revenue perspective.- Work on as many as 10 different small to medium customer Onboardings at one time.- Assist with testing solutions including remote connectivity to help ensure successful Onboarding- Create...
