Cx Intelligence Analyst

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:The Customer Experience (CX) team plays a key role in delivering high-quality service and ensuring an outstanding experience for our users.Become a strategic Business Partner in the creation of stakeholder value by leveraging data to deliver insightful, timely, and accurate information and actionables that lead to customer-centric improvements in the operation of DiDi’s business in Latin America.- Analyzing complex datasets to extract actionable insights and inform business strategies.- Collaborating with stakeholders to identify business challenges and provide data-driven solutions.- Implementing advanced analytical methods and tools to enhance data processes.- Developing automatizations to optimize efforts spent on reports and dashboards.- Presenting findings and recommendations clearly to both technical and non-technical audiences.- Alerting the organization on relevant developments and main opportunities detected through reporting and data-driven monitoring of customer-centric KPIs.- Acting as a mentor to junior team members, fostering growth and knowledge sharing.Role Responsibilities:- Analyzing complex datasets to extract actionable insights and inform business strategies.- Collaborating with stakeholders to identify business challenges and provide data-driven solutions.- Implementing advanced analytical methods and tools to enhance data processes.- Developing automatizations to optimize efforts spent on reports and dashboards.- Presenting findings and recommendations clearly to both technical and non-technical audiences.- Alerting the organization on relevant developments and main opportunities detected through reporting and data-driven monitoring of customer-centric KPIs.- Acting as a mentor to junior team members, fostering growth and knowledge sharing.Role Qualifications:- Preferred Background: Bachelor in Mathematics, Engineering, Actuarial science, Computer science, Finance, Economics, and other affine disciplines- With 2-3 years experience in roles providing data-driven insights to organizations (Business Intelligence, Business Analytics, Data Science, Finance, Strategic Planning, Business Consulting)- Work planning and execution under limited guidance;- Independent decision making under established processes.- Strong ability to communicate insights clearly to both technical and non-technical audiences.- Required: Excel, advanced SQL, Python- Fluent English speaker.EEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.**_