Customer Care Supervisor, Capability Center Operations

hace 2 meses


distrito federal, México Assurant, Inc. A tiempo completo

Do you want to join a growing team? In Assurant Customer Care Supervisor to join Assurant's Global Capability Center.

Responsibilities:

  • Responsible for leading a team of 15 to 30 people, monitoring KPIs, and providing training, coaching, motivation, and direction while creating an environment that encourages commitment, increased productivity, and superior quality.
  • Participates in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the team, and to provide an opportunity to implement any necessary procedural changes.
  • Partners with the manager on process improvements and workflow to ensure business objectives are met.
  • Train, coach, and engage team members while fostering teamwork and a great work environment. Supervisors also discuss and help prioritize development needs aligned with business needs and their current role or future career interests, help identify on-the-job development opportunities, and provide ongoing feedback and coaching.

Work Location: Retiro, CABA. Hybrid.

What can you expect from this opportunity:

To work in a multicultural environment interacting with people from different countries.

To put your English into practice.

To work in a company recognized for more than 12 years as a Great Place to Work.

Minimum Requirements:

Advanced English level.

At least two years of experience working as a team leader.

One or more years of experience in a Customer Service position.

Experience working in a Shared Services Center is a plus.

Our Employee Value Proposition for this role:

  • Osde 310 as a Health Plan
  • Extra Vacation Days
  • SportClub Membership discount
  • Hybrid work
  • Birthday Day Off
  • Udemy Learning
  • English lessons reimbursement
  • Educational Refund (If you are studying any career related to the business you get up to ARS 60.000 monthly reimbursement)
  • Home office allowance.

If you think you have the requirements for the role and you like being challenged…

Send me your resume

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