Customs Brokerage Billing Agent

hace 1 mes

nuevo león, México Expeditors A tiempo completo
Company Description

We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Job Description

PURPOSE:

  • Support the department strategy on a local level
  • Offer best in class customer service

SUMMARY DESCRIPTION:

Ensure the proper and timely billing of customs operations, while providing an exceptional customer service within the Customs Brokerage department.

AGENT CORE COMPETENCIES

Timely and Accurate Billing and Accounting

  • Invoice customers the expected charges timely and accurately and according to Expeditors and customer requirements.
  • Properly provisions service provider charges to avoid reserves.
  • Follows proper credit approval processes to minimize risk and protect the company.

Timely and Accurate Data Entry

  • Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.
  • Monitors exception reports for quick data integrity resolution.

Timely and Accurate Shipment Processing

  • Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
  • Follows customer's standard operating procedures and proactively notifies customers of any issues.
  • Consistently meets KPI standards, as per company's procedures.

Responsibilities:

  • Ensure accurate and timely invoicing to our customers
  • Ensure data integrity entry into our invoice/operating system.
  • Understand and follows Expeditors credit policy.
  • Ensure invoices are sent out daily to customers and based on their requirements (Email/FTP/EDI/Payment Center)
  • Use Brokerage Workflow to monitor status on daily basis
  • Understand all the elements of the import and export customs OPS (Operational Performance Standards) and correctly interpret this information to fulfill our customers’ instructions and expectations.
  • Ensure customer SOP’s are up to date and all interested parties understand proper billing procedures
  • Ensure accurate and timely data entry into our operating system.
  • Ensure billing exceptions are documented and followed up timely.
  • Verify documents received for Import and Export customs purposes are compliant and correct.
  • Review vendor shipment documentation for rate accuracy
  • Clean up billing report on daily basis
  • Timely investigation and resolution of open AR (Accounts Receivable) disputes
  • Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Follow up on branch import open provisions (BNP debits/BNP credits).
  • Address financial root causes and help implement sustainable solutions
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary
  • Meets company standards of 52 hours training per year per employee.
  • Complete mandatory training when required.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

  • Minimum of 1-2 years of experience in a similar position
  • Good knowledge of customs brokerage process and system essential
  • General knowledge of accounting principles
  • Basic understanding of Incoterms
  • Strong interpersonal and communication skills, ability to communicate at all levels written and oral
  • Critical thinking and problem solving skills
  • Customer service oriented
  • Strong time management skills and high attention to detail
  • Pro-active, strong organizational skills, ability to manage multiple priorities effectively
  • Good computer skills (Excel, Word, PowerPoint, Outlook)
  • English and Spanish fluency

Additional Information

Expeditors ofrece excelentes beneficios:

  • Vacaciones
  • IMSS
  • Seguro de Gastos Medicos Mayores
  • Seguro de Vida
  • Programa de Entrenamiento y Desarrollo Profesional
#J-18808-Ljbffr

  • Customs Brokerage Manager

    hace 1 mes

    nuevo león, México American President Lines A tiempo completo

    Location: Apodaca, MX Customs Brokerage Manager CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and...

  • Customs Agent

    hace 6 meses

    Nuevo León, México FedEx Express LAC A tiempo completo

    Performs a basic level of processing and obtaining customs clearance approval for import/export and transshipments of documents, packages, and merchandise in baggage or air freight._x000D_ _x000D_ Prepares necessary customs forms to enable import, export, and transshipments procedures to take place in a timely, efficient, and effective manner for...

  • Customs Supervisor

    hace 4 semanas

    Nuevo Laredo, Tamaulipas, México UPS A tiempo completo

    Job SummaryThis position is responsible for supervising the processing of documents in compliance with Customs and other government regulatory agency requirements. The ideal candidate will manage the workload of hourly staff, develop team goals, implement and enforce policies and procedures, and train hourly employees on compliance with regulations and...

  • Senior Customs Compliance Supervisor

    hace 1 semana

    Nuevo Laredo, Tamaulipas, México UPS A tiempo completo

    About the Role This is a challenging and rewarding opportunity to join UPS as a Senior Customs Compliance Supervisor. In this role, you will be responsible for supervising the processing of documents in compliance with Customs and other government regulatory agency requirements. Key Responsibilities Supervise account management process to ensure compliance...

  • Brokerage Agent, Exports Ejecutivo de Cuenta

    hace 6 meses

    Nuevo Laredo, México Expeditors A tiempo completo

    **Company Description** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to...

  • Brokerage Agent, Exports

    hace 1 mes

    Nuevo Laredo, México Expeditors A tiempo completo

    **Company Description** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to...

  • Brokerage Agent, Exports

    hace 1 mes

    Nuevo Laredo, México Expeditors A tiempo completo

    Job Description El Brokerage Agent ejecuta un desempeño operacional impecable, productividad, experiencia técnica, excelente servicio al cliente y eficiencia de manejo constante, respaldando nuestra Visión y Misión, haciendo realidad nuestra promesa para todos nuestros clientes. Metricas claves: Monitorear proactivamente las siguientes metricas...

  • Customs Brokerage Manager

    hace 1 mes

    nuevo león, México Ceva Logistics Ag A tiempo completo

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...

  • Customs Brokerage Manager

    hace 4 semanas

    nuevo león, México CMA CGM A tiempo completo

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...

  • Brokerage Agent, Exports

    hace 4 semanas

    Nuevo Laredo, México Expeditors A tiempo completo

    Job DescriptionEl Brokerage Agent ejecuta un desempeño operacional impecable, productividad, experiencia técnica, excelente servicio al cliente y eficiencia de manejo constante, respaldando nuestra Visión y Misión, haciendo realidad nuestra promesa para todos nuestros clientes.Metricas claves:Monitorear proactivamente las siguientes metricas para lograr...

  • Brokerage Operations Intern

    hace 4 semanas

    nuevo león, México Uberfreight A tiempo completo

    Dark Kitchens - Strategy & Operations Intern Acerca del rol Naturally curious. You're innovative and creative in your problem-solving and you constantly search for ways to tweak and optimize processes.Fast learner. We're looking for interns who thrive with learning new technologies and don't believe in one-size-fits-all solutions. You should be able to adapt...

  • Brokerage Service Center Agent

    hace 6 meses

    Nuevo Laredo, México Expeditors A tiempo completo

    **Company Description** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to...

  • Brokerage Agent, Imports Specialist

    hace 2 semanas

    Nuevo Laredo, Tamaulipas, México Expeditors A tiempo completo

    Descripción del TrabajoEl Brokerage Agent es un profesional experto en despacho de aduanas mexicanas que ejecuta un desempeño operacional impecable, con alta productividad y excelentes habilidades técnicas. Se caracteriza por brindar un servicio al cliente excepcional y mantener niveles de eficiencia de manejo constantes, respaldando la Visión y Misión...

  • Brokerage Service Center Agent

    hace 6 meses

    Nuevo Laredo, México Expeditors A tiempo completo

    Job Description Scope of Position Brokerage Service Center Agent executes flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to all our customers. Key Deliverables Proactively monitor the following...

  • Brokerage Agent, Imports

    hace 3 semanas

    Nuevo Laredo, México Expeditors A tiempo completo

    Job DescriptionAlcance de PosicionEl Brokerage Agent ejecuta un desempeño operacional impecable, productividad, experiencia técnica, excelente servicio al cliente y eficiencia de manejo constante, respaldando nuestra Visión y Misión, haciendo realidad nuestra promesa para todos nuestros clientes.Metricas claveMonitorear proactivamente las siguientes...

  • Brokerage Agent, Imports

    hace 3 semanas

    Nuevo Laredo, México Expeditors A tiempo completo

    Job Description Alcance de Posicion El Brokerage Agent ejecuta un desempeño operacional impecable, productividad, experiencia técnica, excelente servicio al cliente y eficiencia de manejo constante, respaldando nuestra Visión y Misión, haciendo realidad nuestra promesa para todos nuestros clientes. Metricas clave Monitorear proactivamente...

  • Supervisor de Aduanas

    hace 1 mes

    Nuevo Laredo, Tamaulipas, México UPS A tiempo completo

    Job SummaryThis position oversees the processing of documents in compliance with Customs and other government regulatory agency requirements. He/She manages the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. This position...

  • Brokerage Agent, Post Entry

    hace 5 meses

    Nuevo Laredo, México Expeditors A tiempo completo

    Job Description Alcance de Posicion El documentador y glosador (Post-Entry Agent) ejecuta un desempeño operacional impecable, productividad, experiencia técnica, excelente servicio al cliente y eficiencia de manejo constante, respaldando nuestra Visión y Misión, haciendo realidad nuestra promesa para todos nuestros clientes. Metricas clave:...

  • Brokerage Agent, Post Entry

    hace 1 mes

    nuevo laredo, México Expeditors International A tiempo completo

    Alcance de Posicion El documentador y glosador (Post-Entry Agent) ejecuta un desempeño operacional impecable, productividad, experiencia técnica, excelente servicio al cliente y eficiencia de manejo constante, respaldando nuestra Visión y Misión, haciendo realidad nuestra promesa para todos nuestros clientes. Métricas clave: Monitorear proactivamente...

  • Supervisor de Aduanas

    hace 6 meses

    Nuevo Laredo, México UPS Mexico A tiempo completo

    Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de...