Insider | Account Director
hace 6 días
Gain full access to exclusive job listings from leading companies worldwide.
Verified, High-Quality Jobs OnlyNo ads, scams, or junk-just genuine opportunities.
Explore thousands of open positions tailored to your lifestyle, including flexible remote jobs.
About UsWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.
As an Account Director, you will be responsible for renewals and stakeholder management. You will work in coordination with Customer Success Managers and be the primary contact for executives. Your primary responsibility will be to drive renewal, create expansion and MRR Raise opportunities, contract terms including price negotiations, and manage high-level stakeholders through all account bases.
Job Description- Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
- Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
- Analyzing stakeholder mapping and setting overall strategy to capture the right frequency in touchpoints
- Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
- Assisting sales for upselling and initiating opportunities with the right product and right contact
- Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolio
- Ensuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition
- Achieving customer advocacy goals with the marketing team with success stories, testimonials, and so on
- Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
- While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.
- A university degree in Business, Marketing, Engineering, or related fields
- 5+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
- Strong communication skills in both writing and speaking (English & Native Language)
- High sense of responsibility and accountability
- Strategic thinking with excellent project management skills
- Competency in sales methodologies such as Value Selling, Challenger Selling or Spin Selling is a plus
- Proven track record of using sales & persuasive skills
- Experience in negotiating and navigating contracts and legal discussions
- Adaptability to a fast-paced, high growth, rapidly changing environment
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
- Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management (Senior Executives, IT management, Database administrators, and Data Scientist).
- Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts.
- Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
Was this position made for you? So let’s talk We’re curious bugs and can’t wait to get to know you.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
#J-18808-Ljbffr-
Account Director
hace 2 meses
distrito federal, México Insider A tiempo completoBefore jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...
-
Customer Success Manager
hace 3 meses
distrito federal, México Insider A tiempo completoBefore jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...
-
Account Director
hace 2 meses
distrito federal, México Publicis Groupe A tiempo completoThe Account Director will act as the primary liaison for one or more of our primary workstreams, spanning multiple client business units. The Account Director must have a strong operational background with a solid understanding of modern digital marketing execution from conception through delivery. They will be responsible for collaborating with multiple...
-
Senior Account Director, Enterprise
hace 1 mes
distrito federal, México Genesys A tiempo completoSenior Account Director, Enterprise Apply locations Mexico City (Flexible) time type Full time posted on Posted 3 Days Ago job requisition id JR105604 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience...
-
Genesys | Senior Account Director, Enterprise
hace 6 días
distrito federal, México Genesys A tiempo completoJob Title: Senior Account Director, Enterprise Reporting to: Sales Director, Enterprise The Sr. Enterprise Account Director will develop and implement a comprehensive account plan and strategy that maximizes needs to drive revenue for the entire Genesys suite of products. It is an extremely critical role in helping us realize our goal of providing our...
-
Coupa | Account Director
hace 2 semanas
distrito federal, México Coupa A tiempo completoCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter,...
-
Coupa | Account Director
hace 1 semana
distrito federal, México Coupa A tiempo completoCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter,...
-
Timup | Account Director Performance
hace 1 semana
distrito federal, México Timup A tiempo completoAcerca del puesto Account Director Performance (Expat Mexico City) Consultora digital internacional, busca Account Director para manejar importante cliente sector travel, y liderar un equipo de +10px. Ubicación posición: Ciudad de México. Desarrollar e implementar propuestas de valor innovadoras en media, SEO y data, mejorando continuamente las...
-
Coupa Software, Inc. | Account Director
hace 1 semana
distrito federal, México Coupa Software, Inc. A tiempo completoCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter,...
-
Coupa Software, Inc. | Account Director
hace 2 semanas
distrito federal, México Coupa Software, Inc. A tiempo completoCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter,...
-
Senior Strategic Account Director
hace 2 meses
distrito federal, México ADP, Inc. A tiempo completoLeading one of ADP UK’s highly experienced and successful Account and Relationship management teams. You will be focused on championing the needs of our clients, in order to deliver class-leading retention rates whilst also identifying and delivering revenue opportunities. You will provide senior level engagement in support of ADP’s Excom, creating...
-
Hogarth Worldwide Ltd | Account Director
hace 3 semanas
distrito federal, México Hogarth Worldwide Ltd A tiempo completoBack to careers Account Director - Production Management Director Mexico City, Mexico Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth...
-
distrito federal, México Genesys A tiempo completoGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
-
Hogarth Worldwide Ltd | Account Director
hace 4 semanas
distrito federal, México Hogarth Worldwide Ltd A tiempo completoBack to careers Account Director - Production Management Director Mexico City, Mexico Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth...
-
Mexico Travel Solutions | Senior Account Manager Cancún
hace 2 semanas
distrito federal, México Mexico Travel Solutions A tiempo completoEn México Travel Solutions MTS , somos expertos en 2 actividades: Transportación turística y Venta de Tours. Como DMC, tenemos presencia en 4 de los destinos más importantes en México: Los Cabos, Puerto Vallarta, Cancún y Playa del Carmen, desde hace 8 años. Creemos firmemente que todos los logros obtenidos a lo largo de los años son gracias a cada...
-
Digital Media Director
hace 3 meses
distrito federal, México Monks Associates Inc A tiempo completoDigital Media Director • Mexico City Mexico Monks is seeking an experienced Media (Associate) Director to lead a full service enterprise media account working on one of the world’s most popular brands. You will be responsible for overseeing the development of cross functional media strategies aligned with client objectives and audience behavior,...
-
Hogarth Worldwide Ltd | Account Manager
hace 1 mes
distrito federal, México Hogarth Worldwide Ltd A tiempo completoBack to careers Account Manager - Production Management Director Mexico City, Mexico Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth...
-
Director, Enterprise Account Sales
hace 2 meses
distrito federal, México Madison Logic Inc. A tiempo completoAbout Madison Logic: Our team is reshaping B2B marketing and having fun in the process! As a truly global company, we take pride in the diverse backgrounds of our team. When joining Madison Logic, you are committing to giving 100% and always striving for more. Work with & learn from an incredible group of people who care about your success as much as they...
-
Mindshare | Operations Director
hace 1 semana
distrito federal, México Mindshare A tiempo completoTe invitamos a unirte como: Operational Director ¿Cuáles son tus responsabilidades en este rol? Asegurar que la ejecución de la estrategia de medios sea efectiva y se cumpla de la forma correcta; con la finalidad de cubrir las necesidades de los clientes y Mindshare. Apoyar al Account Director en la elaboración de la estrategia. Garantizar la planeación...
-
Jellyfish | Digital Marketing Account Director
hace 4 días
distrito federal, México Jellyfish A tiempo completoCompany Description At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media...
