Organizational Change Management Lead

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Join our team and make an impact on patients’ lives

We strive to create an exceptional people experience for patients, communities, partners and employees. As a patient-focused, values-based, R&D-driven global biopharmaceutical company, we know our decisions and actions affect people’s lives. We look to our values of Takeda-ism, which incorporates Integrity, Fairness, Honesty and Perseverance, and Patient-Trust-Reputation-Business as a guide in our decision-making process to ensure we do what’s right – for our patients, our people and society.

We have a team of globally diverse colleagues who are committed to bringing Better Health to people and a Brighter Future to the world. Our success depends on fostering an inclusive environment where all employees are welcomed, empowered and inspired to use their unique voices and talents.

Working here, you will make a positive impact on people’s lives every day — including your own.

PURPOSE OF JOB/POSITION

• Lead the operational implementation of all change management services to deliver an Excellent Experience during times of change.
• Execute change management and communications activities to support the adoption of new processes and technology to help to achieve our Digital ambitions ensuring an exceptional end user experience.
• Lead the preparation of change management assets based on a defined strategic approach, manage and monitor the change and suggest reinforcements to support the transition.

ACCOUNTABILITIES:

• Change and communication service delivery to effectively support change and provide an exceptional people experience. Services include (but not limited to):
• End to End change & communications services for digital technology implementations
• Track change & communications effectiveness through standard KPIs
• Manage training within DD&T Programs - Training Material, Training Effectiveness, Training Approach, TNA, Curriculum, LMS etc.
• Identification and mitigation/management of organizational, process, system and data changes.
• Execution of the defined training approach
• Where relevant, collaboration with relevant training team members to deliver an exceptional user experience.
• Execution of the defined communications and engagement activities to support adoption
• Where relevant, collaboration with communications team members to deliver an exceptional user experience
• Monitor the change based on process data and additional gathered information using data to identify the appropriate measures.
• Apply the Project Management practices used in Takeda’s DD&T organization, in the area of C&C including Project plan, Milestone Management, Status tracking and reporting, Deliverables Follow Up, Issue and Risk Management
• Guidance and oversight of resources executing activities as required
• Implement relevant continuous improvement ideas to ensure the effective management of change. (e.g. Lessons learned, user feedback, RCA’s etc.)
• Works with stakeholders to identify and implement improvements within C&C methods
• As a member of the Change and Communications team support other team activities as needed and participate in OCM community activities to support internal collaboration and capability building
• All other duties reasonably required of the position

DIMENSIONS AND ASPECTS

• Technical/Functional (Line) Expertise (Breadth and depth of knowledge, application and complexity of technical knowledge)
• Experience with end to end change implementations for small-medium programs with knowledge of operational steps such as CIA, CAP, Communications planning, TNA, Training Curriculum, etc.
• Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)
• Driving participation from relevant stakeholders and subject matter experts (SME) to enable key decision making
• Decision-making and Autonomy (The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)
• Interaction (The span and nature of one’s engagement with others when performing one’s job, internal and external relationships)
• Establish relationships with relevant stakeholders relevant to the success of our services
• Innovation (The required level of scientific knowledge, knowledge sharing, innovation and risk taking)
• Ensure the change & communications practices offer different modalities to support effectiveness.
• Complexity (Products managed, mix of businesses, internal and/or external business environment, cultural considerations)
• Partner with stakeholders and change & communications team to bring unique and complex organizational and process questions.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential

• Appropriate Bachelor’s in related specialization area (e.g. Change Management, Communications, Business Administration) is essential.
• 3 to 7 years of experience in change management in a global setting preferably in an IT function
• Experience in managing change in a diverse data and digital technology landscape
• Ability to manage change in a cross functional organization while being flexible and adaptable to work in ambiguous situations
• Excellent interpersonal and communication skills (both written and verbal English) to clearly articulate messages to a variety of audiences
• Ability to work successfully in multi-cultural teams and to build and maintain strong relationships with key local and global stakeholders
• Excellent oral and written communications skills, business acumen with analytical and problem solving skills.
• Practice efficient time management and coordinate tasks, working in an international environment.

Tools and Technology

• Experience in communicating effectively to business and IT leaders
• Solid IT skills and a quick learner of new systems
• Open to new ways of working and applying new methodologies

Desired

• Master’s degree in related specialization area (e.g. Communications, Change Management, Business Administration, Human Resources, IS) is desirable but not essential.

Tools and Technology

• Experience managing change networks
• Experience in business partnering providing a support service internally to business stakeholders

ADDITIONAL INFORMATION

• Flexibility to travel to other countries/regions when necessary

MORE ABOUT US:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We are committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

MEX - Santa Fe

Employee

Regular

Full time