Associate Salesforce Administrator

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.- The Associate Salesforce Administrator will assist in the daily management and maintenance of our Salesforce environment. This role involves supporting our sales, marketing, and customer service teams by ensuring that our Salesforce instance is configured optimally, data is accurate, and users have the tools they need to succeed. This is an excellent opportunity for someone looking to start their career in Salesforce administration.What You’ll Be Doing:- Support day to day Sales transactions and troubleshooting-- Configure and support the Salesforce system to create efficiency within our Buyers Journey-- Continually improve TigerConnect’s Salesforce instance and other internal systems-- Design, document, build, test, deploy, and maintain enhancements to Salesforce custom objects, validation rules, page layouts, workflows, reports and complex dashboardsContribute and provide direction to all technical aspects of the sales, service, and experience processes implemented within Salesforce, including Accounts, Leads, Contacts, Opportunities, etc.-- Translate business needs into technical requirements-- Communicate with cross-functional teams regarding status, technical issues and creative solutions-- Provide support and quick resolution of internal customer requests working directly with our Marketing and Sales OrganizationWhat You Bring:- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field (or equivalent experience)-- Basic understanding of Salesforce and its various components (Sales Cloud, Service Cloud, etc.)-- Salesforce Administrator certification (preferred but not required.)-- Proficiency in Microsoft Excel, including advanced functions and data manipulation-- Strong problem-solving skills and attention to detail-- Excellent communication and interpersonal skills-- Eagerness to learn and adapt to new technologies and processes- Perks & Benefits We Offer:- Our hybrid teams bring together top talent from Mexico, the US, and around the globe-- Work from prime office spaces in the Reforma area of Mexico City-- Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family-- Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities-- Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance-- With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop-- Enjoy our flexible time off policy with no limit on the number of days off-- Finally, you’ll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcareOur mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of theBest Places to Workin Los Angeles (2022), as well as on the list ofBest Paying Companies(2022) with theBest Perks & Benefits(2022). We were also honored to be named to Inc. 5000’s list ofFastest Growing Companies.