Deputy Hotel Director

hace 6 días

distrito federal, México Nh Hoteles España SA A tiempo completo
Deputy Hotel Director - NH Collection Mexico City Reforma

- Ensure that standard operating procedures are continually upgraded and high standards are practiced at all times.
- Assist the General Manager with the preparation of annual budgets, agreeing and implementing the appropriate mechanisms to effectively manage departmental costs and all factors affecting the profitable performance of each department.
- Help to manage the commercial activity of the hotel together with the commercial department, designing the rate structure based on the defined commercial policy, occupation level and evolution of the market.
- Together with the General Manager identify commercial opportunities, contact potential clients and make visits and presentations of the hotels services. In addition, try to find out the additional business potential of our in-house guests, and also hunt for the missing guests.
- Collaborate closely with the Sales as well as the Revenue Management department to maximize room revenue.
- Ensure corporate standards and procedures are fully implemented and regularly reviewed across each department within the hotel (CRM & Loyalty, Marketing, Quality, Customer Experience, etc).
- Attend, analyze and manage customer complaints and suggestions, under the concept of continuous improvement.
- Collaborate actively to ensure an effective and safe working environment is maintained in compliance with appropriate legislation, such as Licensing Laws, Health & Safety and other statutory requirements.
- Help the General Manager to manage and motivate Head of Departments and team members through effective communication, training and development, in accordance with company policies and relevant employment legislation.

- At least 2 years’ experience in a position with responsibilities preferably in F&B, Front Office, Sales or Guest Relations departments, in a hotel of similar size and complexity.
- Will be highly valuable that the applicants have passed an NHHG LDP´s program.
- Highly appreciated international experience and/or having performed functions in more than one hotel.
- Degree or diploma in Business Administration, Hotel Management or related field.
- Knowledge of the principles of revenue management and commercial policies.
- Working knowledge of various computer software programs (Microsoft Office, etc) and Front Office systems.
- Fluency in local language is a must and a high level of English is required.

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