Retention Specialist

hace 1 día

Monterrey, México HRO A tiempo completo

We are looking for someone to come in and retain current customers. In this position, you will assist customers with billing inquiries and pending invoices, with the highest degree of courtesy and professionalism in the English language.You will offer alternative solutions where appropriate with the goal of retaining the customer's business and ensuring payment.Your mission: This is a summary of the role and what this job requires: Revenue Collection: Maintain a flow of customers and prospects who have been flagged as having payment issues. Your ultimate goal is to turn them into successful transactions and retain the revenue on behalf of the company. Problem Solver- You will be responsible for making financial decisions to protect/raise revenue. You must have the ability to offer creative solutions that are specific to each client/prospect's situation rather than a cookie cutter, one size fits all solution. Customer Service- Exercise the highest degree of professionalism and courtesy in resolving customer payment issues. You must have the ability to navigate sometimes uncomfortable situations to create a positive outcome. Necessary experience: Actively Listen and Question- Practice empathy and diplomacy by asking probing questions to elicit information about payment issues and offer solutions to ensure a successful transaction. Positive and Friendly Communicator- Communication is key in this position. You are likely to have difficult conversations, it is imperative that you do so with kindness. Additionally, you must be empathetic to any customer experiencing billing issues; we don't want someone who just abruptly rejects the client's situation and then asks for payment. You must be assertive and polite when necessary to achieve your goal of retaining income.**Salary & Benefits**:- $12,500 Base salary- $3,000 Performance bonus- Retention bonus of up to $19,000- 40 hrs for week- 8:00am - 5:00pm monday - friday- Food coupons- Life medical insurance- Permanent placement position / Direct hire**Salary**: $12,500.00 - $17,500.00 per month**Experience**:- Sales: 1 year (preferred)- Call Center: 1 year (preferred)**Language**:- English (required)

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