Retail Account Operations Manager

hace 1 semana


Tlaquepaque, México Hewlett Packard A tiempo completo

**_ Responsibilities: _**- Channel Data & Incentives Management: monitors channel data and incentives, ensures governance with channel partners, attends governance calls, and handles escalations to correct deviations.- Partner Portal Knowledge: requires familiarity with Partner Portal capabilities and tools, ensuring accurate documentation and translations, and addressing any issues with process documentation.- Partner Profiling: acts as a point of contact for partner data clarification, engaging with partners and sales representatives for onboarding and validating information.- Contract and Compliance Support: must be knowledgeable about partner contract obligations, compliance, and audit requirements, supporting both HP and partners in these areas.- Supply Chain and Credit Management: monitoring supply chain performance, mediating escalations, and supporting credit and collection activities with channel partners.- Training and Communication: facilitates training on operational processes and tools, releases communications to channel partners, and offers consultancy on operational changes.- Project Management and Governance: project management, consulting with HP Centers of Excellence, and participating in governance activities to improve key performance indicators with channel partners.**_ Education and Experience Required: _**- First-level university degree or equivalent experience; may have advanced university degree.- Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.- Typically 1-2 years of experience supporting large accounts.**_ Knowledge and Skills: _**- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.- Developing consulting, negotiation and influence skills.- Solid understanding of core HP businesses and the revenue cycle.- Superior research and analytical skills.- Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.- Demonstrated project management skills such as planning, execution and implementation.- Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.- Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above- Basic financial and business acumen.- Ability to identify and implement customer-specific process improvements.



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