Service Manager
hace 2 semanas
**Service Manager**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:Implements service strategy and drives service growth at the respective unit level. Leads the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources.**Your responsibilities**:- Creates and drives implementation of service strategy as a member of the management team.- Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.- Executes service and sales channel strategy within their own area of responsibility.- Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.- Drives consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).- Ensures customer focus, understanding of sense of urgency and care in their own area of responsibility.- Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).- Runs the day-to-day service business to ensure profitable growth and improvement of service productivity.- Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.- Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.- Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.**Your background**:- Bachelor´s Degree in Electric o Mechanical Engineer, Industrial or automation Engineer, Business Management.- +8 years of experience working in Mexican and CA&C Electrical Systems industry.- Manufacturing Knowledge.- Experience in Large projects (3M USD or higher).- Industry Segment knowledge (Minning, Oil & Gas Utilities, Food & Beverage, Water & Wastewater, Building/Infrastructure).- Proven Leadership experience.- Contract Management, Install Base Management, Project and Cost Management.- Customer Service and Digital Service (SAAS).- Availability to travel (40% national and international).- Advanced level of English.**More about us**:
-
Itsm Problem Manager Service Desk
hace 2 semanas
Iztapalapa, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Iztapalapa, Ciudad de México**:**Sobre nosotros**- Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....
-
Senior Service Manager
hace 2 semanas
Iztapalapa, México Backbase A tiempo completo**Meet the job**As a Senior Service Manager, you have oversight of a portfolio of current "Run"- in- production customers. You will develop and own the Service Excellence practice with a focus on improving customer satisfaction, quality and stability with our in-production clients.You promote active, strategic customer engagement at the highest stakeholder...
-
Customer Service Manager, Americas
hace 6 días
Iztapalapa, México UPM A tiempo completoWould you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees...
-
Client Service Manager
hace 6 días
Iztapalapa, México another A tiempo completoOUR JOB IS TO **REVOLUTIONIZE** THE STRATEGIC COMMUNICATION Another is a global agency created in 2004. We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México. **Why work with us?** It is a fantastic opportunity to join the Another family and be part of an innovative team that breaks...
-
Customer Service Manager, Americas
hace 6 días
Iztapalapa, México UPM A tiempo completoWould you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees...
-
Itsm Problem Manager Service Desk Bilingue
hace 1 semana
Iztapalapa, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Iztapalapa, Ciudad de México**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....
-
Client Service Manager
hace 6 días
Iztapalapa, México another A tiempo completoOUR JOB IS TO **REVOLUTIONIZE** THE STRATEGIC COMMUNICATIONAnother is a global agency created in 2004. We have international presence in countries such as: Colombia, Chile, Argentina, Perú, Panamá, Brazil, USA, México.**Why work with us?**It is a fantastic opportunity to join the Another family and be part of an innovative team that breaks communication...
-
Itsm Junior Incident Manager Service Desk Bilingue
hace 4 semanas
Iztapalapa, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Iztapalapa, Ciudad de México**:**Sobre nosotros**- Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....
-
Analista Itsm Problem Manager Itil
hace 4 semanas
Iztapalapa, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Iztapalapa, Ciudad de México**:**Sobre nosotros**- Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....
-
Analista Itsm Problem Manager Itil
hace 2 semanas
Iztapalapa, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Iztapalapa, Ciudad de México**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....
