Customer Support Engineer

hace 3 semanas

nayarit, México Avaya A tiempo completo

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Job Information Job Code: Job Family: Services Job Function: Technical Support Qualifications Experience on Contact Center administration. Experience on Avaya products mainly IVR, CM, AES, Orchestration Designer. Experience in DB queries design. Strong experience on IVR flows development. Abilities: collaboration, communication, creativity, problem solving, costumer oriented, proactivity, sense of urgency. Education Bachelor’s degree is preferable. Training on Avaya products and IVR flows development or provable job experience on these matters. Responsibilities Basic Support Activities Support for Experience Portal Platforms and development of IVR applications with Avaya Aura Orchestration Designer. Dialing and validation of applications integrated into Experience Portal. Review of configuration parameters on Avaya platforms. Experience Portal application monitoring. Specialized Support Activities Troubleshooting on Experience Portal applications. Support in deployment of IVR system versions. Obtaining logs, description of sending to the development team on defects. Review of configuration parameters on Avaya platforms. Management of customized reports. Support in activities performed in the configurations of Contact Center equipment. Assistance with maintenance windows for updating Avaya systems that involve the Experience Portal platform. Application Development Service Modification of applications made with AAOD (Avaya Aura Orchestration Designer). Integration of services into applications made with AAOD. Creation of flows for IVR with the AAOD tool. Integration with Rest Services, WSDL, Database, CRMS. Creation of log systems. Configuration of development environments. IVR flow integration testing and validation. Release IVR applications into production in AAOD. Experience 3 - 6 Years of Experience Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. #J-18808-Ljbffr

  • Software Engineer

    hace 4 semanas

    nayarit, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are...

  • IVR & Experience Portal Support Engineer

    hace 3 semanas

    nayarit, México Avaya A tiempo completo

    A leading enterprise software company based in Mexico is seeking a Technical Support Specialist with 3-6 years of experience. The role involves supporting Experience Portal Platforms and developing IVR applications using Avaya Aura Orchestration Designer. Candidates should have a Bachelor's degree and proficiency in Avaya products like IVR and CM. Strong...

  • Senior Software Engineer

    hace 4 semanas

    nayarit, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are...

  • Artificial Intelligence Engineer

    hace 18 horas

    Nayarit, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.We are...

  • Senior Software Test Engineer Guadalajara

    hace 4 semanas

    nayarit, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are...

  • Sales Engineer for Interconnect

    hace 2 semanas

    Estado de Nayarit, México Tensility International Corporation A tiempo completo

    Summary: Sales at Tensility is the first and last point of contact with customers. Sales people do not sell in a traditional, high-pressure manner; they are instead the ambassadors for the customers who help, guide, facilitate, and bring customer projects to completion from the initial inquiry through the manufacturing and logistics processes. A technical...

  • Services Success Manager II

    hace 2 semanas

    Nayarit, México Avaya A tiempo completo

    About AvayaAvaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.We believe...

  • Manager, Cloud Operations

    hace 4 días

    Nayarit, México CDW UK A tiempo completo

    DescriptionAt CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who...

  • Director, Grp Sales and Events

    hace 4 semanas

    nayarit, México One&Only Resorts A tiempo completo

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every...

  • Director, Grp Sales and Events

    hace 17 horas

    Nayarit, México One&Only Resorts A tiempo completo

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible...