Customer Support Agent

#opertativo10**Important**:- **A minimum B2 level of English is required for this position.**:**Customer Support Agent - Billing & Payments - Confie Tijuana****Responsibilities**:- Answer **customer calls** in a friendly and helpful manner, resolving billing-related **questions and clearly explaining** charges, rates, and account details.- Assist customers with **processing their payments accurately and securely**, ensuring a smooth and trustworthy experience.- **Support customers** with policy endorsements and document review, verifying information and guiding them step by step through any required changes or updates.**Requirements**:- Proven experience in customer service, **highly regarded if acquired in a call center setting,**:- **Strong English skills (B2 level or higher),**:- **Basic computer knowledge, and**:- **Full-time availability.**You must be available to work full time.You also need to have valid Mexican documents to be eligible for employment.**Join the Coolest Call Center in Tijuana****Confie** is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.**Benefits**:- **Life Insurance** (New Benefit)- **Private health insurance** for you and your family- Additional **paid days off**:- **Paid training** (including bonus)- **Weekly pay** and productivity bonuses- **Referral Bonus**, raffles with prizes and experiences (bonus up to $350 USD)- **Rewards** and recognition program- **Game Room** (includes ping pong, basketball mini hoops, mini hockey, arcade, massage chairs, video games, and more)- **Employee discounts** on tuition with local universities- **Discounts** with participating local businesses- Competitive salary with professional **growth opportunities**:- Comprehensive training and **ongoing development**:- Collaborative and **team-oriented** work environment- Career **advancement opportunities** within the company- **Excellent location** accessible via public transportation- Savings fund and voluntary savings planLegal benefits- Paid vacations and vacation premium- Health services institution (IMSS)- Federal Housing Credit Program (INFONAVIT/FONACOT)- Paid public holidays as established by Mexican labor law- Annual bonus (Aguinaldo)- Profit-sharing program (PTU)- Sunday premium pay (If applicable)- Maternity and paternity leave**Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience**Pay: Up to $5,840.00 per weekApplication Question(s):- Do you live in Tijuana, Rosarito, or Tecate? If not, please note that you won’t be considered for this position, as it is fully on-site and relocation is not covered.**Experience**:- Call Center: 1 year (preferred)**Language**:- Advanced English (required)Work Location: In person