Billing Dispute Specialist I

hace 1 semana

Monterrey, México WWEX Group A tiempo completo

PURPOSEThe Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.ESSENTIAL DUTIES & RESPONSIBILITIES- Research and resolve billing related inquiries and discrepancies- Provide detailed explanations to customers regarding discrepancies, provide suggestions/solutions, and work with customer to obtain all required documents for dispute submission- Submit dispute to carrier partners for resolution; maintain follow up with both carrier and customer until resolution is met- Submit credit requests for customers and sales staff as necessaryREQUIRED KNOWLEDGE/SKILLS/ABILITIES- Be a motivated team player with a strong desire to succeed in a fast-paced environment- Demonstrate eagerness to acquire knowledge and skills, expanding job capabilities- Strong problem-solving, organization and communication skills- Ability to adapt quickly to changing priorities and processes- Comfortable in a fast-paced, results-oriented environment- Ability to quickly establish credibility and provide clear communication across all levels of the organization- Comfortable managing workload independently and effectively**QUALIFICATIONS/EDUCATION**:- High school diploma- Bachelor’s degree in communications, Business, Marketing, Management, or other business-related fields preferred- 0+ years of billing, collections, logistics or related experiencePHYSICAL DEMANDS & WORK ENVIRONMENT**Work Environment**: Job is performed in a general office environment.Physical RequirementsNP Not PresentO Occasional (Up to 25% of time)F Frequent (26%-74% of time)C Constant (75% or more of time)

  • Billing Dispute Specialist I

    hace 7 días

    Monterrey, México WWEX Group A tiempo completo

    A financial services company in Monterrey is seeking a Billing Dispute Specialist I. This role involves working directly with customers and internal teams to resolve billing issues with a strong emphasis on customer service. The ideal candidate will have a high school diploma, with a preference for a bachelor's degree in business-related fields, and be...

  • Billing Dispute Specialist I

    hace 6 días

    Monterrey, México Worldwide Express A tiempo completo

    PURPOSEThe Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.ESSENTIAL DUTIES & RESPONSIBILITIES- Research and resolve billing related inquiries and discrepancies-...

  • Billing Dispute Specialist I

    hace 6 días

    Monterrey, Nuevo León, México WWEX Group A tiempo completo

    PURPOSEThe Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications. ESSENTIAL DUTIES & RESPONSIBILITIES Research and resolve billing related inquiries and...

  • Billing Dispute Specialist I

    hace 1 semana

    Monterrey, México WWEX Group A tiempo completo

    PURPOSE TheBilling Dispute Specialist I is responsible for workingdirectly with customers, internal employees, and our carrier partnersto answer questions and resolve issues, while maintaining a high level of customer service throughoutallcommunications. ESSENTIAL DUTIES & RESPONSIBILITIES Research and resolve billing related inquiries and discrepancies...

  • Billing Dispute Specialist I

    hace 7 días

    Monterrey, México WWEX Group A tiempo completo

    PURPOSE TheBilling Dispute Specialist I is responsible for workingdirectly with customers, internal employees, and our carrier partnersto answer questions and resolve issues, while maintaining a high level of customer service throughoutallcommunications. ESSENTIAL DUTIES & RESPONSIBILITIES Research and resolve billing related inquiries and discrepancies...

  • Billing Dispute Specialist I

    hace 1 semana

    Monterrey, México WWEX Group A tiempo completo

    PURPOSE The Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications. ESSENTIAL DUTIES & RESPONSIBILITIES - Research and resolve billing related inquiries and...

  • Entry-Level Billing Dispute Specialist

    hace 7 días

    Monterrey, México Worldwide Express A tiempo completo

    A leading global logistics company in Monterrey is seeking a Billing Dispute Specialist I. In this entry-level position, you will be responsible for resolving billing inquiries and providing excellent customer service. The ideal candidate should possess a high school diploma and have a strong desire to succeed in a fast-paced environment. This role offers...

  • Billing Dispute Specialist I

    hace 7 días

    Monterrey, México Worldwide Express A tiempo completo

    The Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications. ESSENTIAL DUTIES & RESPONSIBILITIES Research and resolve billing related inquiries and discrepancies Provide...

  • Billing Dispute Specialist I

    hace 7 días

    Monterrey, México Worldwide Express A tiempo completo

    The Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications. ESSENTIAL DUTIES & RESPONSIBILITIES Research and resolve billing related inquiries and discrepancies Provide...

  • Billing Support Specialist I

    hace 6 días

    Monterrey, Nuevo León, México WWEX Group A tiempo completo

    PURPOSEThe Billing Support Specialist I is the first point of contact for customers and agents with billing-related inquiries. This entry-level role supports invoice copies, dispute status updates, statement requests, and general billing guidance. The Specialist ensures timely, professional, and clear communication while effectively triaging and escalating...