Residences Manager

**Additional Information****Job Number** **Job Category**Rooms & Guest Services Operations**Location**Siari a Ritz-Carlton Reserve, Carretera Federal 200 Tepic-Puerto Vallarta Km 88 300 Col., Municipio de Compostela, Nayarit, Mexico, 63720**Schedule**Full Time**Located Remotely?**N**Position Type** Management**JOB SUMMARY**Functions as the strategic business leader of Residences operations and acts as the point of contact when the property leader is absent. Manages luxury condominium facilities, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Areas of responsibility include all common areas, back of house areas and shared common space where appropriate. Develops and monitors the implementation of departmental strategies and verifies implementation of the strategies and initiative and holds stakeholders accountable. Verifies the residential operations meet the needs of the Owners, verifies employee satisfaction and focuses on financial performance of the department. Identifies and corrects building and service defects while providing increase in value. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the Owners, the board of directors and employees and ensures the team is protecting the assets. Implements training programs related to property management reinforcing constant quality service.**CANDIDATE PROFILE****Education and Experience**- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.OR- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.**CORE WORK ACTIVITIES****Managing Property Operations**- Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.- Evaluates if Operations Team is meeting service needs and provides feedback to operations team.- Participates in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.- Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.- Works with team to put sustainable work processes and systems in place that support the execution of the strategy.- Reviews reports and financial statements to determine Rooms operations performance against budget.- Communicates a clear and consistent message regarding departmental goals to produce desired results.- Manages luxury condominium facilities, including physical plant with attention to protection of the investment and plans to increase its value through superior care.- Verifies the rooms’ operations meet the brand’s target customer needs, verifies employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.- Identifies and corrects building and service defects while providing increase in value.- Implements high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection.**Leading Operations Teams**- Verifies employees are treated fairly and equitably.- Celebrates successes and publicly recognizes the contributions of team members.- Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.- Develops and executes the necessary decisions to keep property moving forward toward achievement of goals.- Implements training programs related to property management reinforcing constant quality service.**Managing Relationships with Property Stakeholders**- Attends owners meetings and provides meaning or context to the rooms operational and financial results.- Establishes relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.**Managing Profitability**- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.- Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.- Leads cost con