Empleos de bpo en Monterrey

Description The Lead ensures that all processes are executed in a timely and efficient manner through effective team supervision. The primary purpose of this role is to drive account resolution and ensure accurate reconciliation of outstanding patient balances. Key Responsibilities: - Led and supervised Revenue Cycle teams, ensuring performance aligned...

Outsourcing SpecialistQualificationsBachelor’s degree in Business Administration, Operations, Information Technology, Engineering, or a related field.Experience in outsourcing, managed services, vendor management, operations, or business process improvement.Strong understanding of KPIs, SLAs, and service delivery management.Excellent analytical,...

Description The role will focus on the design, development and implementation of ad hoc Dashboard reports; this role interacts directly with sponsors and stakeholders and participates in variety of BPO Business Intelligence projects. Key Responsibilities: - Design, development and implementation of dimensional models for efficient data modeling. - Design,...

Michael Page International México Reclutamiento Especializado S.A. de C.V. busca un líder de marketing para diseñar y ejecutar la estrategia Go-To-Market enfocada en clientes estadounidenses en el sector BPO/Nearshore.El candidato transformará iniciativas existentes en una plataforma escalable de demanda y gestionará campañas multicanal para generar...

CXCENTRODECONTACTO is seeking an Operations Manager in Monterrey to lead day-to-day operations within a fast-paced BPO/customer service environment. You will coach supervisors, drive performance and implement process improvements to ensure high-quality client and customer experiences.The role focuses on monitoring KPIs, developing teams, and collaborating...

CHRISTUS Excellence and Innovation Center in Monterrey is seeking an experienced Manager to coordinate team efforts and oversee a BPO service delivery function. You will plan staffing, coach leaders, ensure regulatory compliance, and drive data‑driven decisions to optimize performance.The role requires 2+ years in management, 6+ years of technical...

The Manager is responsible for managing and coordinating team efforts and accountability for a specific service delivery function(s) of the BPO at CHRISTUS CEI. This includes planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of its associates and other resources within a business unit. Key...

Telegestión de México busca un Director General/CEO para liderar la transformación y el crecimiento de la compañía hacia una plataforma regional de BPO, Contact Center y Customer Operations, con responsabilidad sobre estrategia, P&L, ventas y expansión internacional.El candidato ideal tendrá más de 10 años en puestos directivos, experiencia...

**Job Description** Responsabilidades: - Asegurar que la operación de Atención a Clientes entregue resultados de excelencia, cumpliendo KPIs, SLAs, calidad, experiencia del cliente y objetivos del negocio. - Orquestar y dar seguimiento integral a la operación, identificando desviaciones y riesgos de forma oportuna. - Impulsar acciones correctivas y...

Description The role will focus on the design, development and implementation of ad hoc Dashboard reports; this role interacts directly with sponsors and stakeholders and participates in variety of BPO Business Intelligence projects. Key Responsibilities: Design, development and implementation of dimensional models for efficient data modeling. Design,...

Resolv Global is seeking experienced Trainers for a fully remote healthcare BPO operation supporting a US-based program. The role focuses on engaging learners and delivering clear, effective training to customer experience representatives.Ideal candidates are comfortable with technology, virtual delivery, and communicating complex information in English and...

ContactPoint360 in Monterrey, Mexico seeks a dedicated customer service agent to handle inbound/outbound inquiries about service, warranties, parts, and watch information. You will provide technical support, estimate repair/part costs, and update orders in the ERP system, ensuring timely resolution and customer satisfaction.Join a fast-growing BPO with a...

CHRISTUS Excellence and Innovation Center in Monterrey, Mexico is seeking a BI analyst to design, develop and implement ad hoc dashboard reports. You will collaborate with sponsors and stakeholders on diverse BPO Business Intelligence projects and translate needs into clear, actionable dashboards and visualizations.Requirements include 1+ year of Power BI...

- Marketing Manager - BPO & Nearshore Outsourcing Sobre nuestro cliente Our client is a rapidly growing BPO and Nearshore Outsourcing company that helps U.S.-based organizations scale by building dedicated bilingual teams in Mexico. The company provides customer support, sales, back-office operations, and specialized outsourcing solutions while managing...

We are looking for experienced Team Leads to join a growing, fully remote healthcare customer experience operation supporting a US-based program.This is an opportunity for a hands-on leader who understands the BPO environment, knows how to support and motivate a team, and can maintain high standards across customer experience, productivity, quality, and...

Operations Manager – Monterrey Location: Monterrey, Nuevo León – Onsite️ Schedule: Monday to Friday Hours: Schedule to be confirmed; typically 8:00 AM–5:00 PM Work arrangement: OnsiteAbout the RoleWe’re looking for an Operations Manager to join our team in Monterrey and help lead day-to-day operations in a fast-paced BPO/customer service...

We are looking for experienced Trainers to join a growing, fully remote healthcare BPO operation supporting a US-based program.This role is ideal for experienced professionals who understand that great training is about more than simply presenting information. We're looking for trainers who can engage learners, explain processes clearly, identify knowledge...

Join the Tilt team At Tilt, we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond credit scores, using over 250 real-time financial signals to recognize real potential. With millions of customers worldwide, we're not just changing how people access financial products — we're...

Assist customers’ requests for service, parts and technical watch information via inbound and outbound phone, email, and chat.ESSENTIAL DUTIES AND RESPONSIBILITIES:Include the following. Other duties may be assigned.Answers inbound inquiries via telephone, emails, and chat regarding service and warranty procedures, parts, and technical watch...

DescriptionThe role will focus on the design, development and implementation of ad hoc Dashboard reports; this role interacts directly with sponsors and stakeholders and participates in variety of BPO Business Intelligence projects.Key Responsibilities: Design, development and implementation of dimensional models for efficient data modeling. Design,...