call centers

Join Aon's Customer Experience Analytics team as a Senior Speech Analyst, where you will play a critical role in helping contact center leaders better understand customer interactions, identify operational improvement opportunities, and drive data-informed decisions. We are looking profiles with experience working with Speech Analytics technology (Verint,...

Join Aon's Customer Experience Analytics team as a Senior Speech Analyst, where you will play a critical role in helping contact center leaders better understand customer interactions, identify operational improvement opportunities, and drive data-informed decisions. We are looking profiles with experience working with Speech Analytics technology (Verint,...

Call Center AgentJalisco, Jalisco GraceMark SolutionsAyerMust have worked on healthcare/insurance/hospital/patients call center campaigns experience. Bachelor's degree is required (background is not important)$19,500.00 MXN. + benefits above law. grossAre you an experienced, passionate pioneer in technology? A Kyriba Senior Consultant who wants to work in a...

The Voucher Specialist plays a critical role in assisting injured workers with identifying and utilizing approved retraining options. This position manages a high-volume caseload, coordinating between injured workers, accredited schools, law offices, and claims administrators while ensuring strict compliance with HIPAA and document security regulations....

Descripción de la publicación: PLEASE UPLOAD YOUR RESUME IN ENGLISH Are you passionate about transforming speech analytics of Contact Centers into actionable business insights? Do you enjoy leveraging analytics, technology, and data storytelling to improve customer experience and business performance? Apply to this role! Join Aon's Customer Experience...

BUSCAMOSAgente Telefónico Bilingüe en el sector de Call Centers y Telemarketing, ubicado en JUAREZ ZONA ROSA, Cuauhtémoc – Ciudad de México. Responsabilidades: Atender llamadas y brindar atención a clientesinternacionales en inglés y español, EN Estados UnidosResolver dudas, aclaraciones, solicitudes y seguimiento de casos, llamadas salientes para...

En PowerBell RH, agencia especializada en reclutamiento, buscamos una persona con experiencia en implementación y optimización de operaciones de Call Center para desarrollar un nuevo modelo enfocado en Reclutamiento Operativo. Diseñar, implementar y poner en operación un modelo de Call Center enfocado en la atracción, contacto, seguimiento y...

En PowerBell RH, agencia especializada en reclutamiento, buscamos una persona con experiencia en implementación y optimización de operaciones de Call Center para desarrollar un nuevo modelo enfocado en Reclutamiento Operativo. Diseñar, implementar y poner en operación un modelo de Call Center enfocado en la atracción, contacto, seguimiento y...

Job Description SUMMARY The Operations Analyst analyzes, tracks call volume and reviews historical data to identify trends and opportunities for process improvement for management staff. Designs and maintains shift bids and statistical activity reports. Mobilizes resources when emergency situations arise regarding waiting...

Job Description SUMMARY The Operations Analyst analyzes, tracks call volume and reviews historical data to identify trends and opportunities for process improvement for management staff. Designs and maintains shift bids and statistical activity reports. Mobilizes resources when emergency situations arise regarding waiting...

TotalPlay te está buscando Analista de Calidad para Call Center en la Alcaldía Benito Juárez, CDMX. Jornada de lunes a viernes de 9:00 am a 7:00 pm, presencial.Requisitos: Licenciatura (mínimo 50%), 6 meses a 1 año en QA de Call Centers y Excel intermedio. Actividades: calificar desempeño, auditar interacciones, brindar retroalimentación,...

PLEASE UPLOAD YOUR RESUME IN ENGLISH Are you passionate about transforming speech analytics of Contact Centers into actionable business insights? Do you enjoy leveraging analytics, technology, and data storytelling to improve customer experience and business performance? Apply to this role! Join Aon's Customer Experience Analytics team as a Senior Speech...

SUMMARY The Operations Analyst analyzes, tracks call volume and reviews historical data to identify trends and opportunities for process improvement for management staff. Designs and maintains shift bids and statistical activity reports. Mobilizes resources when emergency situations arise regarding waiting Queues. RESPONSIBILITIES Responsible for efficient...

Ejecutivo de IT & Sistemas Industria: Call Center / BPO Ubicación: Naucalpan de Juárez, Estado de México - Presencial Inglés requerido: Intermedio (capaz de sostener conversaciones técnicas) Objetivo del Puesto Liderar y garantizar la operación continua, segura y eficiente de la infraestructura tecnológica del call center, asegurando el óptimo...

Konecta México busca un Instructor de Capacitación para liderar la formación de agentes enfocados en atención a redes sociales de Aeroméxico. Se valorará experiencia en call centers y dominio de SABRE, con habilidad para enseñar y coachar.La posición es presencial en Campeche, con salario base de 12,000 MXN brutos mensuales y bono del 10% sujeto a...

SUMMARY The Operations Analyst analyzes, tracks call volume and reviews historical data to identify trends and opportunities for process improvement for management staff. Designs and maintains shift bids and statistical activity reports. Mobilizes resources when emergency situations arise regarding waiting Queues. RESPONSIBILITIES Responsible for efficient...

¡El Equipo de TOTALPLAY te está buscando!, únete como:*ANALISTA DE CALIDAD - CALL CENTER*OFRECEMOS:Sueldo mensual $13,000 brutosPrestaciones de ley desde el primer díaCrecimiento profesional dentro de Grupo Salinas.Jornada para laborar: Lunes a viernes de 9:00 am a 7:00 pm / Descanso fin de semanaZona a laborar: Alcaldía Benito Juárez., CDMX, cerca...

TotalPlay te está buscando Analista de Calidad para Call Center en la Alcaldía Benito Juárez, CDMX. Jornada de lunes a viernes de 9:00 am a 7:00 pm, presencial.Requisitos: Licenciatura (mínimo 50%), 6 meses a 1 año en QA de Call Centers y Excel intermedio. Actividades: calificar desempeño, auditar interacciones, brindar retroalimentación,...

Confie is seeking a Trainer to drive effective on-boarding and ongoing development for ambassadors in our Mexico operations. You will connect training to real operations, ensuring new hires are prepared, integrated, and successful in their roles.The role requires a Bachelor’s in education or related field, 1 year of training experience, and strong English...

As a Call Center Agent, you will be responsible for handling inbound customer inquiries, assessing their needs, and converting calls into towing jobs. Your role requires excellent communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment. 1. Responsible for managing a whole lot of incoming and outgoing...