Empleos: real time drilling

Real-Time Monitoring: Monitor real-time contact center activities, including incoming call volumes, agent availability, service level metrics, and other key performance indicators (KPIs) using real-time monitoring tools and reports to keep track of the current state of operations. Adherence Management: Ensure that agents adhere to their assigned schedules,...

Real-Time Monitoring: Monitor real-time contact center activities, including incoming call volumes, agent availability, service level metrics, and other key performance indicators (KPIs) using real-time monitoring tools and reports to keep track of the current state of operations. Adherence Management: Ensure that agents adhere to their assigned schedules,...

IMPORTANTE CALL CENTER SOLICITA - REAL TIME ANALYST / WFM **Requisitos**: Mínimo Lic trunca Manejo de Excel intermedio - avanzado Experiência mínimo de 6 meses como Real Time, WFM o MIS Conocimiento de métricas operativas de Contac Center **Funciones**: Gestión de tiempo real de auxiliares y tiempos de conexión Envió de reportes de...

Real-Time Monitoring: Monitor real-time contact center activities, including incoming call volumes, agent availability, service level metrics, and other key performance indicators (KPIs) using real-time monitoring tools and reports to keep track of the current state of operations. Adherence Management: Ensure that agents adhere to their assigned schedules,...

IMPORTANTE CALL CENTER SOLICITA WFM REAL TIME ANALYST **Misión**: El RTA monitoriza/gestiona en tiempo real los recursos diarios disponibles de la manera más efectiva posible, participando de la planificación junto a los WFM planning specialist de las cuentas, gestionando los movimientos entre skill y, en definitiva, optimizando los tiempos entre las...

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of previous experience in a contact center environment using contact center technologies, such as Avaya, IEX, Nice, InContact, or similar - 2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst -...

Excell Expert to create and fill daily reports Monitor real-time contact center activities, including incoming call volumes, agent availability, service level metrics, and other key performance indicators (KPIs) using real-time monitoring tools and reports to keep track of the current state of operations Adherence Management: Ensure that agents adhere to...

Excell Expert to create and fill daily reports Monitor real-time contact center activities, including incoming call volumes, agent availability, service level metrics, and other key performance indicators (KPIs) using real-time monitoring tools and reports to keep track of the current state of operations Adherence Management: Ensure that agents adhere to...

Monitor real-time contact center activities, including incoming call volumes, agent availability, service level metrics, and other key performance indicators (KPIs) using real-time monitoring tools and reports to keep track of the current state of operations Adherence Management: Ensure that agents adhere to their assigned schedules, breaks, and other...

Monitor real-time contact center activities, including incoming call volumes, agent availability, service level metrics, and other key performance indicators (KPIs) using real-time monitoring tools and reports to keep track of the current state of operations Adherence Management: Ensure that agents adhere to their assigned schedules, breaks, and other...

THIS ROLE IS IN PERSON IN MEXICO CITY, MEXICO. At AWS, we’re looking to hire an Real-Time Analyst (RTA) to be part of the AWS Premium Support Community Support Workforce Management (WFM) team. The RTA will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming volume....

IMPORTANTE CALL CENTER SOLICITA - REAL TIME ANALYST / WFM **Requisitos**: Desde Lic. trunca Manejo de Excel avanzado Experiência minimo de 1 ano como Real Time, WFM o MIS Conocimiento de metricas operativas de Contac Center Funciones: Gestion de tiempo real de auxiliares y tiempos de conexion Envio de reportes de productividad a operacion Analisis de...

IMPORTANTE CALL CENTER SOLICITA WFM - REAL TIME ANALYST. **Requisitos**: Mínimo Lic trunca Manejo de Excel intermedio - avanzado Experiência mínimo de 6 meses como Real Time, WFM o MIS Conocimiento de métricas operativas de Contac Center **Funciones**: Gestión de tiempo real de auxiliares y tiempos de conexión Envió de reportes de...

Real-time Linux is a key requirement for critical infrastructure like 5G towers, robotics and self-driving cars. We are excited to be bringing Ubuntu to the real-time space, and are looking for a specialist, quality-centric senior kernel engineer to lead our real-time kernel effort. This is an exciting opportunity for a senior software engineer passionate...

Data Analyst / Real Time **Requisitos**: Escolaridad. Licenciatura trunca. Experiência. Mínimo 2 años de experiência en Análisis de datos, Data Analytics, Real Time, Analista WFM Excel intermedio avanzado TECNICO Conocimiento de métricas de call center Excel intermedio avanzado SQL intermedio. **TE OFRECEMOS**: Sueldo dependiendo...

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...

**¿Te apasionan las metodologías científicas y de ingeniería?** **¿Es usted un geocientífico de prestación de servicios que busca una nueva oportunidad?** **Únete a nuestro equipo** Como líder en la industria de servicios petroleros, Baker Hughes ofrece oportunidades para crecer en nuestra organización de alto rendimiento. Nuestras tecnologías...

**ANALISTA REAL TIME PARA SOCIAL MEDIA** CENTRO DE TRABAJO: CALL CENTER **PERFIL DEL PUESTO**: **Escolaridad**: Licenciatura/Ingeniería en Informática/sistemas computacionales terminada. (Comprobable al 100%). **Conocimientos**: - Procesos Operativos del CallCenter - Conocimiento alto en Excel para realizar reportes a base de fórmulas, tablas...

**Únete a Nuestro Equipo como WFM Real Time Analyst ** **GBS México,** a través de **Unlimited Vacation Club** **s**omos líderes en el mundo corporativo de call center, especializados en brindar una atención a clientes excepcional. **Responsabilidades**: - Eficiencia en la previsión y planificación, enfocada a la mejora continua de los KPIs. -...

**Únete a Nuestro Equipo como WFM Real Time Analyst ** **GBS México,** a través de **Unlimited Vacation Club** **s**omos líderes en el mundo corporativo de call center, especializados en brindar una atención a clientes excepcional. **Responsabilidades**: - Eficiencia en la previsión y planificación, enfocada a la mejora continua de los KPIs. -...