technical support

Datadog is seeking a strategic, results-oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will build high-performing teams, drive operational excellence, and partner with cross-functional groups to deliver exceptional customer outcomes.The role requires scaling locations, hiring top talent, and...

DescriptionALTEN México es una filial del Grupo ALTEN. El grupo ALTEN es líder en ingeniería y tecnologías de la información desde hace más de 30 años y opera en 30 países de Europa, Norteamérica, Asia, África y Oriente Medio y emplea a más de 54.000 personas, el 88% de las cuales son ingenieros. La empresa cubre todo el ciclo de desarrollo y...

Mexico City, Mexico | Full time | Hybrid | R1480484 **Job available in additional locations** This role is part of a dynamic data operations team at IQVIA, focused on analyzing and resolving data discrepancies, writing and troubleshooting SQL queries, and supporting data quality across healthcare analytics platforms. The team plays a critical role in...

Infoblox is seeking a Technical Support Engineer in Mexico City to deliver remote technical support to customers and partners, diagnose issues, and provide effective workarounds. You will own customer problems, document solutions, and contribute to AI-enabled improvements while working in a fast-paced, 24x7 environment.The role requires 1+ years of remote...

BMC Helix is seeking a dedicated Customer Champion to join the Technical Support Team. The role focuses on managing customer expectations, researching incidents for knowledge articles, and escalating complex issues to R&D.You will apply structured, policy-based problem solving across multiple BMC Remedy ITSM modules. The ideal candidate brings 4+ years of...

MissionHires is seeking a Helpdesk - Technical Support Analyst L1/L2 to respond to and resolve customer and internal user issues via phone, email, and remote tools. You will set up and support laptops and peripherals, maintain asset inventories, document all work in the ticketing system, and contribute to our knowledge base. This role requires strong...

Planhat is seeking talented support specialists in Mexico City to enhance customer satisfaction through exceptional service. This hybrid role emphasizes critical thinking and technical aptitude, allowing employees to troubleshoot effectively and optimize support processes, particularly with the integration of AI tools. Join a dynamic team where curiosity...

Full-timeCompany DescriptionWhen you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic...

Wesco International, Inc. in Pittsburgh area seeks a Manager-Technology Support Services to lead a team of seasoned professionals delivering technical expertise to customers. You will drive annual performance objectives with senior leadership and build scalable processes.Responsibilities include hands-on support, overseeing vendor training, improving...

Job Title- Advanced Technical Support TechnicianExperience: 3-5 YearsTechnology: Service DeskWork Mode: Onsite- 5 days a weekShift: Availability between 4:00 AM CST and 6:00 PM CST***Language- Fluent in PortugeseJob SummaryWe are seeking an Advanced Technical Support Technician to support and enhance a large-scale Service Desk application environment for a...

MissionHires is seeking a Helpdesk - Technical Support Analyst L1/L2 to respond to and resolve customer and internal user issues via phone, email, and remote tools. You will set up and support laptops and peripherals, maintain asset inventories, document all work in the ticketing system, and contribute to our knowledge base. This role requires strong...

Samsara seeks an experienced Technical Support Engineer to join our remote Tier 2 team, supporting hardware and software for customers in Mexico. You will resolve complex issues, collaborate with global engineers, and help improve our support across all regions. You should have 1–3 years in a technical support role, a strong technical background, and...

MissionHires is seeking a Helpdesk - Technical Support Analyst L1/L2 to respond to and resolve customer and internal user issues via phone, email, and remote tools. You will set up and support laptops and peripherals, maintain asset inventories, document all work in the ticketing system, and contribute to our knowledge base. This role requires strong...

MissionHires is seeking a Helpdesk - Technical Support Analyst L1/L2 to respond to and resolve customer and internal user issues via phone, email, and remote tools. You will set up and support laptops and peripherals, maintain asset inventories, document all work in the ticketing system, and contribute to our knowledge base. This role requires strong...

Turnitin, Llc is seeking a Tier 2 Technical Support Representative to join a remote-first team. You will liaise between Support, Development, and Product, handling escalations, reproducing bugs, and preparing detailed information for Tier 3 engineers.You will be the first internal point of contact for product questions, while ensuring high-quality customer...

Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información solicita: **Technical Support Rep** Para laborar en Ciudad de México hibrido ó REMOTO en cualquier otra Ciudad. **Perfil**: Escolaridad: Ingeniería en Sistemas, Informática o afín. Experiência: Mínima de 3 años. Inglés: intermedio...

Infoblox is seeking a Technical Support Engineer in Mexico City to deliver remote technical support to customers and partners, diagnose issues, and provide effective workarounds. You will own customer problems, document solutions, and contribute to AI-enabled improvements while working in a fast-paced, 24x7 environment. The role requires 1+ years of remote...

BMC Helix is seeking a dedicated Customer Champion to join the Technical Support Team. The role focuses on managing customer expectations, researching incidents for knowledge articles, and escalating complex issues to R&D.You will apply structured, policy-based problem solving across multiple BMC Remedy ITSM modules. The ideal candidate brings 4+ years of...

Fronius are globally renowned for their high-quality and innovative products in welding and solar and energy. Based in Santa Catarina, Nuevo León, we seek an experienced Technical Support International Solar & Energy to join Fronius México.You will work with international colleagues to resolve customers' technical issues, support electrical installers and...

Zebra Technologies in La Paz, MX is seeking a skilled Technical Support Engineer to resolve escalated hardware and software issues across industrial printing, RFID, and mobile devices. You will diagnose failures, calibrate systems, and ensure maximum uptime while delivering exceptional service via phone, email, and chat.Collaboration with engineering and...