Empleos de ticketing en Guadalajara

Deloitte Americas Delivery Mexico (ADMX) in Guadalajara seeks a Service Desk Consultant to provide Tier 1 support for end users, handling calls, emails, and ticketing. You will interact with stakeholders and cross-functional teams to meet project goals. Applicants should have 3-5+ years of experience, a Computer Science/IT/CE degree, and advanced English....

Alaska Airlines in Guadalajara is seeking a Customer Service Agent for a fixed-term role lasting six months. You’ll assist guests with travel needs, handle ticketing, check-in, boarding, and related tasks in a bustling airport setting.The position requires strong bilingual English/Spanish skills, 2+ years in customer service, and the ability to lift 25 kg....

MissionHires is seeking a Helpdesk - Technical Support Analyst L1/L2 to respond to and resolve customer and internal user issues via phone, email, and remote tools. You will set up and support laptops and peripherals, maintain asset inventories, document all work in the ticketing system, and contribute to our knowledge base. This role requires strong...

Analytics EngineerPrimary SkillsManage Product Backlog, service now support, Business Processes at program/enterprise level, Stakeholder Management, Product roadmap and vision, Design product blueprint, JiraSpecializationProduct Management: Business ConsultantJob requirementsExperience Range: with at least 1 to 3 years of client-facing service desk or...

Onsite IT Support Engineer – End User Support & Smart Hands We are looking for an experienced Onsite IT Support Engineer to provide end-user support and smart hands/eyes services. Locations: Guadalajara, Mexico Contract: October 5, 2026 – April 1, 2027 Schedule: Monday–Friday, 11:00 AM–8:00 PM local time; occasional Saturday, 8:00 AM–5:00...

We are looking for an IT Helpdesk / Desktop Support professional to provide Level I and some Level II technical support to end users. The candidate will troubleshoot hardware, software, Windows, mobile devices, printers, and basic network issues. Fluent Spanish and English is required. Key Responsibilities Provide Level I/II technical support via...

Req ID: 365254\n\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\n\nWe are currently seeking a L1 Support Analyst (Chatbot Support) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).\n\nJob...

About the Role RPMGlobal (RPM) is seeking a Customer Support Consultant to provide technical and functional support services for our Mine Planning and Finance Software Solutions. This is a permanent full-time role. While the position is remote, candidates must be based in Guadalajara. The Customer Support Consultant will be responsible for investigating,...

We are looking for anIT Helpdesk / Desktop Support professionalto provide Level I and some Level II technical support to end users. The candidate will troubleshoot hardware, software, Windows, mobile devices, printers, and basic network issues.Fluent Spanish and English is required. Key Responsibilities Provide Level I/II technical support via phone, chat,...

We are looking for an IT Helpdesk / Desktop Support professional to provide Level I and some Level II technical support to end users. The candidate will troubleshoot hardware, software, Windows, mobile devices, printers, and basic network issues. Fluent Spanish and English is required. Key Responsibilities - Provide Level I/II technical support via phone,...

We are looking for an IT Helpdesk / Desktop Support professional to provide Level I and some Level II technical support to end users. The candidate will troubleshoot hardware, software, Windows, mobile devices, printers, and basic network issues. Fluent Spanish and English is required. Key Responsibilities - Provide Level I/II technical support via phone,...

Job SummaryThe Supervisor, IT Help Desk is responsible for leading the day-to-day operations of the IT Help Desk team, ensuring timely and high-quality technical support across the organization. This role oversees incident management, SLA performance, team development, and escalation processes while driving continuous improvement initiatives. The ideal...

We are looking for a Support Specialist to provide responsive end-user assistance and act as a single point of contact for user requests across multiple applications and systems. You will analyze incidents, resolve or escalate tickets using ITIL-aligned practices, and help improve support documentation.ResponsibilitiesRegister and classify incoming tickets...

Service Desk Analyst (Guadalajara) – Americas Delivery Mexico (ADMX) Are you an experienced, passionate pioneer in technology? A Service Analyst who wants to work in a collaborative environment? As an experienced Service Desk Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of...

About the Role RPMGlobal (RPM) is seeking a Customer Support Consultant to provide technical and functional support services for our Mine Planning and Finance Software Solutions. This is a permanent full-time role. While the position is remote, candidates must be based in Guadalajara.  The Customer Support Consultant will be responsible for investigating,...

MissionHires is seeking a Helpdesk - Technical Support Analyst L1/L2 to provide comprehensive support for customers and internal users. The ideal candidate will have strong troubleshooting skills with PCs (HP hardware), knowledge of operating systems, and a customer-centric approach. This role involves configuring and maintaining equipment, managing IT...

We are looking for an IT Helpdesk / Desktop Support professional to provide Level I and some Level II technical support to end users. The candidate will troubleshoot hardware, software, Windows, mobile devices, printers, and basic network issues.Fluent Spanish and English is required.Key ResponsibilitiesProvide Level I/II technical support via phone, chat,...

We are looking for a Support Specialist to provide responsive end-user assistance and act as a single point of contact for user requests across multiple applications and systems. You will analyze incidents, resolve or escalate tickets using ITIL-aligned practices, and help improve support and classify incoming tickets to ensure accurate categorization and...

App Support Engineer Web Based Junior Requirements Must have: Position: Junior L1 Technical Support & SQL Server Developer Experience Level: Entry-Level / Junior (0 – 2 years) Domain Focus: Front-line IT support, incident triage, relational databases (Microsoft SQL Server) Language Requirement: Good to Intermediate English (B1–B2). Must be capable of...

Service Desk Consultant (Guadalajara) – Americas Delivery Mexico (ADMX) Are you an experienced, passionate pioneer in technology? A Service Desk Consultant who wants to work in a collaborative environment? As an experienced Service Desk Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the...