workforce management real-time analyst

Capgemini is seeking an Operations Analyst to support Workforce Management (WFM) and real-time operations within a contact center environment. You will monitor call volume, adherence, and staffing to ensure the daily scheduling plan aligns with service levels and business needs.The ideal candidate is analytical, detail-oriented, and comfortable in a...

Capgemini is seeking an Operations Analyst to support Workforce Management (WFM) and real-time operations within a contact center environment. You will monitor call volume, adherence, and staffing to ensure the daily scheduling plan aligns with service levels and business needs.The ideal candidate is analytical, detail-oriented, and comfortable in a...

Farmers (FBS Mexico) seeks a Workforce Analyst I to monitor contact center performance and support staffing strategies to meet service level objectives. You will evaluate call volumes, agent productivity, schedule adherence, and allocate resources with operations leaders.The role requires 1–3 years in WFM, strong analytical skills, and fluency in English....

Farmers Group Inc. is seeking a Workforce Analyst I in Mexico to monitor contact center performance, analyze trends, and support staffing strategies to meet service level objectives. The role involves evaluating call volumes, agent productivity, schedule adherence, and real‑time staffing recommendations.Schedule is full‑time (40 hours/week) with a...

Farmers Insurance Careers Mexico is seeking a Workforce Analyst I to monitor workforce performance in a contact center. You will analyze call volumes, agent productivity, and schedule adherence, partnering with operations leaders to optimize staffing and service levels.This full-time role requires 1-3 years in workforce management, fluent English, strong...

Farmers Insurance Careers Mexico is seeking a Workforce Analyst I to monitor workforce performance in a contact center. You will analyze call volumes, agent productivity, and schedule adherence, partnering with operations leaders to optimize staffing and service levels.This full-time role requires 1-3 years in workforce management, fluent English, strong...

Farmers Group Inc. is seeking a Workforce Analyst I in Mexico to monitor contact center performance, analyze trends, and support staffing strategies to meet service level objectives. The role involves evaluating call volumes, agent productivity, schedule adherence, and real‑time staffing recommendations.Schedule is full‑time (40 hours/week) with a...

Farmers (FBS Mexico) seeks a Workforce Analyst I to monitor contact center performance and support staffing strategies to meet service level objectives. You will evaluate call volumes, agent productivity, schedule adherence, and allocate resources with operations leaders.The role requires 1–3 years in WFM, strong analytical skills, and fluency in English....

CSC Generation in Mexico is seeking a Junior Workforce Analyst to optimize contact center staffing through real-time monitoring, forecasting, and reporting. You will support service levels, reduce abandonment, and collaborate with HR and operations to align schedules with business needs.The role requires 1–2 years in data analysis or contact center ops, a...

Concentrix is seeking a Sr. Representative for Real Time Management in Queretaro to manage agent schedules and intraday corrections. You will monitor volumes, escalate issues, and prepare availability reports, ensuring staffing aligns with demand.The role requires 1+ year in Workforce Management or data analysis, strong English skills (B2), and advanced...

About the TeamThe GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make the...

OverviewJoin Capgemini as a Contingent Workforce Management Analyst. We are looking for a professional that keeps the engine running for a large contingent workforce across a major insurer and thrives at the intersection of technology and talent.What you'll doSupport the Contingent Workforce Management (CWM) program, ensuring smooth operations across...

Your Team Responsibilities The Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines, including Index, Analytics, and Sustainability & Climate. This role is specifically focused on Index Production, supporting real-time and end-of-day index...

Sr. Representative, Real Time Management - Bilingüal Job DescriptionMain responsibilities:Distributes accurate and timely agent schedules.Inputs intraday corrections and exceptions into systems for agent time off and absences.Monitors inbound volume for unusual activity to ensure staffing needs are met.Recognize abnormal scheduling issues and elevate as...

Job Title: Sr. Representative, Real Time Management - Bilingüal Job Description The Real Time Analyst (RTA) is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client...

Your Team Responsibilities The Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines, including Index, Analytics, and Sustainability & Climate. This role is specifically focused on Index Production, supporting real-time and end-of-day index...

Your Team Responsibilities The Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines, including Index, Analytics, and Sustainability & Climate. This role is specifically focused on Index Production, supporting real-time and end-of-day index...

CNX is seeking a Sr. Representative for Real Time Management in Querétaro. You will monitor intraday performance, manage agent schedules, and ensure staffing aligns with client expectations and Concentrix standards.The role requires 1+ year in workforce management or data analysis, strong English skills (B2), and proficiency in Excel with Pivot Tables. A...

Accertify, Inc. in Mexico City is seeking a Fraud Analyst to protect businesses and consumers by investigating high-risk ecommerce transactions. You will assess fraud risk and decide to approve or reject transactions with confidence.You will work with a team of experts on real-time fraud decisioning software, communicating trends and findings to peers and...

PepsiCo Inc. te invita a un rol enfocado a la gestión de órdenes y servicio al cliente dentro de su cadena de suministro, con enfoque en inventario y facturación.Buscamos una persona orientada a la precisión y la negociación, con al menos una Ingeniería o Licenciatura y competencia en inglés. Ofrecemos desarrollo profesional, exposición a una...