workforce management real-time analyst

Concentrix is seeking a Sr. Representative in Real Time Management to optimize intraday performance for a call center program in Querétaro, Mexico. The role focuses on staffing, agent availability, and adherence to scheduling standards to meet client expectations.The ideal candidate has 1+ year in workforce management or data analysis, strong English (B2),...

About the TeamThe GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make the...

About the Team The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make...

About the Team The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make...

Únete a Banco Plata! Acabamos de recibir nuestra licencia bancaria y estamos entrando en una etapa de crecimiento acelerado, innovación constante y oportunidades reales para quienes quieren construir algo grande.¡Forma parte de la revolución financiera que está cambiando México! Responsibilities Real-Time Task Assignment:Ensure all agents are...

Únete a Banco Plata! Acabamos de recibir nuestra licencia bancaria y estamos entrando en una etapa de crecimiento acelerado, innovación constante y oportunidades reales para quienes quieren construir algo grande.¡Forma parte de la revolución financiera que está cambiando México! Responsibilities Real-Time Task Assignment:Ensure all agents are...

About the Team The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make...

Job Title: Sr. Representative, Real Time Management - Bilingüal Job DescriptionThe Real Time Analyst (RTA) is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client...

Job Title: Sr. Representative, Real Time Management - Bilingüal Job Description The Real Time Analyst (RTA) is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client...

Banco Plata busca un analista de Workforce para optimizar la asignación de tareas y monitorear el rendimiento en un entorno de centro de contacto. Se valorarán habilidades analíticas y experiencia en herramientas CRM/Avaya/IEX/NICE/InContact.El cargo requiere experiencia en trabajo remoto y excelentes habilidades de comunicación para coordinar con...

Banco Plata busca un analista de Workforce para optimizar la asignación de tareas y monitorear el rendimiento en un entorno de centro de contacto. Se valorarán habilidades analíticas y experiencia en herramientas CRM/Avaya/IEX/NICE/InContact.El cargo requiere experiencia en trabajo remoto y excelentes habilidades de comunicación para coordinar con...

Job Title Sr. Representative, Real Time Management - Bilingüal Job Description The Real Time Analyst (RTA) is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client...

OverviewJoin Capgemini as a Contingent Workforce Management Analyst. We are looking for a professional that keeps the engine running for a large contingent workforce across a major insurer and thrives at the intersection of technology and talent.What you'll doSupport the Contingent Workforce Management (CWM) program, ensuring smooth operations across...

About the TeamThe RTA team is in the front line when it comes to protecting service level agreements and experience. The team is responsible for ensuring occupancy is balanced across our multiple LOBs and organizations. RTA also works with several cross functional partners to manage and mitigate outage impacts. The team works in a highly collaborative...

Capgemini seeks an Operations Analyst to support Workforce Management and real-time operations within a contact center environment for a major US insurer. You will monitor call volume, adherence, and staffing, ensuring daily scheduling aligns with service level goals and performance metrics.The role requires analytical mindset, detail orientation, and the...

Capgemini seeks an Operations Analyst to support Workforce Management and real-time operations within a contact center environment for a major US insurer. You will monitor call volume, adherence, and staffing, ensuring daily scheduling aligns with service level goals and performance metrics.The role requires analytical mindset, detail orientation, and the...

Accertify, Inc. in Mexico City is seeking a Fraud Analyst to investigate and analyze high-risk e-commerce transactions and protect clients from fraud while enabling growth.The role requires a Bachelor's Degree, bilingual Spanish and English, and flexibility to work morning/afternoon shifts onsite. Training will be onsite for three months; after that...

CNX is seeking a Sr. Representative for Real Time Management in Querétaro. You will monitor intraday performance, manage agent schedules, and ensure staffing aligns with client expectations and Concentrix standards.The role requires 1+ year in workforce management or data analysis, strong English skills (B2), and proficiency in Excel with Pivot Tables. A...

Capgemini seeks an Operations Analyst to support Workforce Management and real-time operations within a contact center environment for a major US insurer. You will monitor call volume, adherence, and staffing, ensuring daily scheduling aligns with service level goals and performance metrics.The role requires analytical mindset, detail orientation, and the...

Concentrix is seeking a Sr. Representative, Real Time Management - Bilingüal to oversee intraday staffing within a call center. You will ensure accurate schedules, monitor volumes, and escalate issues to maintain client expectations and scheduling standards.The role emphasizes data-driven reporting, attention to scheduling details, and proactive...