Customer Success Manager
hace 3 horas
About the Company: All Funeral Services is a technology company transforming the funeral and memorial industry. Our B2B SaaS platform helps cemeteries digitize operations, manage plots and services, sell online, and connect with families through integrated tools. After successful commercialization in Israel and the U.S. pilot, we’re scaling across Canada and the UK. About the Role: We are looking for a proactive and empathetic Account Manager to nurture and grow our portfolio of clients. You will be the primary point of contact for approximately 80 clients, responsible for building strong relationships, ensuring high customer satisfaction, and identifying opportunities for growth. Your focus will be on onboarding, ongoing support, and gathering valuable client feedback to drive our product and service evolution. Key Responsibilities: Client Relationship & Satisfaction: Build and maintain long-term partnerships through proactive communication, including mandatory monthly syncs. Prioritize customer success and satisfaction. Onboarding & Support: Guide new clients through a smooth onboarding process and serve as their main point of contact for ongoing needs. Feedback & Insights: Systematically collect and analyze customer feedback (NPS, CSAT, feature requests). Translate this data into actionable insights and prioritized reports for the Sales and Product teams. Account Growth: Identify and execute upsell and expansion opportunities within your client portfolio. Collaboration: Work closely with the Sales team by relaying critical feedback and ensuring a seamless customer journey from sale to advocacy. Process & Team Development: Utilize CRM systems effectively and contribute to scaling and improving the account management function. What We're Looking For: Must-Have: 1+ years of experience in B2B SaaS account management or a similar customer-facing role. Excellent communication skills and a high degree of empathy. Proven ability to handle sensitive topics with discretion and professionalism. Experience in gathering, analyzing, and reporting on customer feedback. Proficiency with CRM systems (e.g., Salesforce, HubSpot). Native or fluent English proficiency is required. Nice-to-Have: Experience in a startup or scaling environment. Experience in industries dealing with sensitive life events (though not required). What We Offer: A meaningful role in a company making a difference in a sensitive and essential industry. Competitive compensation: Fixed salary + performance-based bonus The opportunity to directly influence customer success and product direction. A collaborative environment with the potential to grow and help build the account management team. The chance to work with a diverse portfolio of clients. Ready to apply? If you are a proactive relationship-builder passionate about customer success in the B2B SaaS space, we would love to hear from you.
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Customer Success Manager
hace 4 horas
Ciudad de México TITAN A tiempo completois a no-code, web-based, fast-paced, growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager , you'll manage...
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Customer Success Manager
hace 3 horas
Ciudad de México TITAN A tiempo completoTITAN is a no-code, web-based, fast-paced, growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager, you'll...
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Customer Success Manager
hace 3 horas
Ciudad de México TITAN A tiempo completoTITAN is a no-code, web-based, fast-paced, growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hireCustomer Success Managersto join our growing Customer Success team in North America.As aCustomer Success Manager , you'll...
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Customer Success Manager
hace 4 semanas
Ciudad de México Remote A tiempo completo**About Remote**:**All of our positions are fully remote. You do not have to relocate to join us!**This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team.The Customer Success Manager acts as the customer's trusted advisor and advocate. The key...
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Manager, Customer Success
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Ciudad de México Gigamon A tiempo completoAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...
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Customer Success Manager
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Ciudad de México Lenovo A tiempo completoDescription and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...
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Customer Success Manager
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Ciudad de México Syntax México A tiempo completoSyntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax's cloud offerings, including their best-in-class Enterprise Cloud for ERP continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others....
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Customer Success Manager
hace 2 semanas
Ciudad de México Book4time A tiempo completo**Customer Success Manager**Book4Time is a global leader in wellness and recreation management solutions for the hospitality market. Our SaaS platform manages the end-to-end guest experience and back office operations for hotels, resorts, casinos and private clubs in over 85 countries.We are looking for a resourceful Customer Success Manager that can build,...
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Customer Success Manager
hace 2 semanas
Ciudad de México Interlix Staffing A tiempo completoCustomer Success Manager Location: Remote (Cancún, Mexico) Schedule: Full Time (40hrs per week - Business Time) Company Overview Our client is a global food technology company on a mission to eliminate food waste using cutting-edge AI and Internet of Things solutions. Founded in London and operating in over 90 countries, the company partners with major...
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Customer Success Manager
hace 3 semanas
Ciudad de México Tritium Software, S.L. A tiempo completoForceManager is the leading mobile CRM with a full service WebApp created for a range of work styles including home, office or the field. The success of the solution is due to its user friendly interface, built in geolocation features, and high user adoption rates. ForceManager is headquartered in Barcelona, Spain, but our team is international and everybody...
