Incident Manager
hace 1 mes
Incident Manager (Remote in Mexico) page is loaded Incident Manager (Remote in Mexico) Apply locations MEX - SIN - ANY CITY time type Full time posted on Posted Yesterday job requisition id 51516379
Job Description:
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Application services team works with our customers as a trusted partner to help simplify, modernize, and accelerate mission-critical applications that support business agility and growth. Customers work with us to take advantage of the latest digital platforms with both custom and packaged applications, ensure resiliency, launch new products and enter new markets with minimal disruption.
What you will do:
· Accountable for the resolution of Major Incidents and Crisis Management issues
· Manages end-to-end service delivery ensuring the responsible teams for the Major Incident Resolution are engaged and on track
· Provide communications for a broad range of requests from the Client as well as providing a single, one stop escalation point for the client
· Ensures client relationships and satisfaction are maintained by meeting current and potential needs, ensuring contract compliance
· Understands and leverages operating models to ensure that the appropriate dedicated shared on-site, off-site, offshore contractor and company resources are available to meet client needs
Who you are:
· Bachelor's degree in computer science, business administration, engineering, information systems or related field preferred.
· 2+ years of experience in similar role or in a leadership role such as project management, service delivery lead, team lead, etc.
Knowledge and skills
· Strong leadership and communication skills
· Analytical and problem-solving skills
· Interpersonal skills to interact with customers and team members
· Organization and time management skills
· Experience using Service Management tools such as ServiceNow, Remedy, HPSM or SMAX
· Knowledge of Information Technology Infrastructure Library (ITIL) reference model is preferable
Work Environment
· Remote work
· Shifts: 3x12 Sunday through Tuesday or Thursday through Saturday and add Wednesday in every other week
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success . At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
About UsDXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com .
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