IT Client Management Services, Associate

hace 17 horas

Ciudad de México Strada A tiempo completo

Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
The ITCSO will be responsible for the operational part of the implemented ITIL processes supporting Strada Global Technology and Applications Support Services. The primary objective is to be operational responsible for the service provided. An ITCSO should be the link between all our support teams to increase the service we provide to our customers, being the coordinators, Un lockers and “translators” between technical teams and the business.

Administer and manage release processes for the progression of Deployment Services projects.
~ 1st Line support, reporting, prioritizing, analyzing, and resolving faults to resolution.
~ Service Level Agreement (SLA) monitoring.
~ Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism.
Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges, and develops employees, accepts mistakes, provides visibility / opportunity.
Managing Conflict: Listens well, diffuses conflict before it starts, find the causes of and solutions to problems, handles difficult people.

ITIL Service Delivery qualification is highly appreciated.
Windows 2003 / 2010 experience.
Ability to communicate fluently in English and (include special language requirements) (verbally and written) technical information to all levels.
Spanish
English
Portuguese – Add on

Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.


At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

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